Guest Posted May 13, 2019 Share Posted May 13, 2019 Hi, as of build 118, DNG files from Leica Monochrome MM (first version) appear black when they open with the Serif Raw engine (with the Apple engine they appear fine). I have to drag the exposure slider all the way to the right to see a faint image. Before build 118, the raw conversion was excellent. I've installed build 223, but the problem persists. Thanks Thomas With Serif raw engine With Apple raw engine Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 14, 2019 Staff Share Posted May 14, 2019 Hey Thomas_M, Sorry about this, I'll look into it for you but could I trouble you for the DNG? Here is a private Dropbox folder. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Guest Posted May 14, 2019 Share Posted May 14, 2019 Thanks Chris, I'll upload it tonight. Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 14, 2019 Staff Share Posted May 14, 2019 Thank you. Please respond when you've uploaded it as Dropbox doesn't notify me How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Guest Posted May 14, 2019 Share Posted May 14, 2019 OK, I just uploaded three raw files. I hope things come back to normal soon. Best regards Thomas Link to comment Share on other sites More sharing options...
Staff MEB Posted May 20, 2019 Staff Share Posted May 20, 2019 Thanks for the files Thomas. Issue logged to be looked at. A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Staff MEB Posted May 23, 2019 Staff Share Posted May 23, 2019 Hi Thomas_M, This is now fixed in Affinity Photo Customer Beta 1.7.0.128. A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Guest Posted May 23, 2019 Share Posted May 23, 2019 Thanks a lot! I'll check it tonight. Link to comment Share on other sites More sharing options...
Guest Posted May 23, 2019 Share Posted May 23, 2019 Now they're totally black, I'm afraid... Link to comment Share on other sites More sharing options...
Staff MEB Posted May 23, 2019 Staff Share Posted May 23, 2019 It's working fine here. Let me check something. A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Guest Posted May 24, 2019 Share Posted May 24, 2019 OK, this happens only when Metal acceleration is enabled. With Metal acceleration deselected, the file loads fine. Is this normal? Link to comment Share on other sites More sharing options...
Staff MEB Posted May 24, 2019 Staff Share Posted May 24, 2019 Hi Thomas_M, Thanks for the additional info. It works fine here with Metal enabled. It's probaby something specific to to your config/graphic card. We are looking into this. Just to rule this out, do you mind resetting the app and try again: press CTRL while launching the app until a Clear User Data appears, keep the first three checkboxes ticked then press Clear. Reload the RAW using the Serif engine - does it still display black? Are you using a scaled resolution or the native screen resolution? A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Guest Posted May 24, 2019 Share Posted May 24, 2019 I reset the app and tried again, reloaded the RAW using the Serif engine and it displayed black. I'm using the native screen resolution (Default for display), not a scaled one. As I wrote before, the problem started with build 118; before that, it worked fine with my configuration. Link to comment Share on other sites More sharing options...
Guest Posted May 30, 2019 Share Posted May 30, 2019 Seems to be fixed with 134. Thank you! Link to comment Share on other sites More sharing options...
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