rcheesen Posted April 17, 2019 Posted April 17, 2019 I just downloaded affinity-publisher-beta-1.7.0.293 but when I try to install it the setup fails. I've deleted the download applet and re-downloaded twice it with the same results. Since I download the new updater applet the old beta version also seems to be not accessable. At this point I have no access to publisher or any of my publisher files. Is there a fix for this? Quote
Rick G Posted April 18, 2019 Posted April 18, 2019 Let it fail Reboot Try it again and it will install. It totally blows out the previous installation. They had this fixed but it is back for some reason Quote Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075 beta 2.3.1.2212Affinity Publisher 2.2.2075 & beta 2.3.1.2212 Windows 11 Pro Version 22H2 OS build 22621.1928 Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor
rcheesen Posted April 18, 2019 Author Posted April 18, 2019 I deleted the old installation app, re-downloaded the current installation app and set-up still fails. I tried again with another fresh download after turning off Windows Defender and deactivating the firewall with the same result. Any suggestions? Quote
walt.farrell Posted April 18, 2019 Posted April 18, 2019 Did you reboot as Rick G suggested? Assuming you're on Windows, have you tried running it as an administrator? (Right-click on the installer .exe and choose Run as Administrator.) Have you looked at the installation logs to see what issue they report? If on Windows, press the Windows key (or click on Start) and type %temp%\AffinitySetup which will open a File Explorer window to the directory that holds the setup logs. You should find several sub-directories. Find the most recent one, and look at Setup.log and SetupUI.log, and search for the word "error". The message there should help explain the problem. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
rcheesen Posted April 19, 2019 Author Posted April 19, 2019 Thanks for your replies and your help. I finally got the install to complete by turning on developer mode in the "Use developer features" in settings. Walt, I suspect you were right on about needing to run the installer as Administrator but I tried the developer mode option prior to getting your post and it did the trick, although I'm not sure why. My system had been previously set to allow sideloading apps so what the developer mode added is a mystery to me. Anyway, I'm up and running again. Thanks for your help, you guys, you're awesome. Quote
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