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Posted

Hi,

I bought Affinity Photo in the Apple Store, but when I try to download it clicking on the cloud with the arrow, it start to looping and nothing happens!

Please help me.

 

thank you

  • Staff
Posted

Hi Dondiego, 

Welcome to the forums :) 

We don't have any control over the Mac App Store I'm afraid. I would contact the Apple Mac App Store Support Team with this issue they should be able to help you further.

Thanks

Callum

Please tag me using @ in your reply so I can be sure to respond ASAP.

Posted

@Ari Safari

Welcome to the Affinity forums.

Since you bought the app from the Microsoft store the answer is essentially the same as that given to @dondiego  You will need to contact support at the Microsoft/Windows store to ask for their help.

Jeff

Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770.

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.

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