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MattWeb

Refund on Windows Version

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Hi.  Welcome to the Affinity forums.

From Patrick Connor's reply in this thread.

Quote

Email AffinityReturns@serif.com within 14 days of purchase.

We are not in the office, but it's when you contact us that counts so your refund will be dealt with as soon as possible

HTH

Jeff


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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I just purchased photo and designer form the Microsoft store. I've tried to download the app several times and also reset my PC, but it still doesn't work. I would also like to get a refund.

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@kennykayz

Since you purchased from the app store you will have to contact it for your refund, not Serif.


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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