MattWeb Posted December 29, 2018 Posted December 29, 2018 Hi, Please can you refund my purchase of the Windows version of Affinity Designer. I wish to purchase the MacOs version. Many thanks Matt Quote
emmrecs01 Posted December 29, 2018 Posted December 29, 2018 Hi. Welcome to the Affinity forums. From Patrick Connor's reply in this thread. Quote Email AffinityReturns@serif.com within 14 days of purchase. We are not in the office, but it's when you contact us that counts so your refund will be dealt with as soon as possible HTH Jeff Alfred and StevenS 1 1 Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
kennykayz Posted January 4, 2019 Posted January 4, 2019 I just purchased photo and designer form the Microsoft store. I've tried to download the app several times and also reset my PC, but it still doesn't work. I would also like to get a refund. Quote
kennykayz Posted January 4, 2019 Posted January 4, 2019 On 12/29/2018 at 8:57 PM, emmrecs01 said: AffinityReturns@serif.com - this email address is invalid Quote
emmrecs01 Posted January 4, 2019 Posted January 4, 2019 @kennykayz Since you purchased from the app store you will have to contact it for your refund, not Serif. Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
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