mikebwa Posted November 28, 2018 Share Posted November 28, 2018 A simple question but I can't see this on the help forums. Can I use my license for the desktop and my laptop? Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted November 28, 2018 Staff Share Posted November 28, 2018 Hi mikebwa, Welcome to the Affinity forum. I have been unable to locate an account for you in our own store database, did you purchase from the Mac App Store or the Microsoft Store? Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
mikebwa Posted November 28, 2018 Author Share Posted November 28, 2018 I purchased through the microsoft store Quote Link to comment Share on other sites More sharing options...
mikebwa Posted November 29, 2018 Author Share Posted November 29, 2018 I purchased on the 22nd October 2018 via my paypal account Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 29, 2018 Share Posted November 29, 2018 I'm not a Serif employee, but as I understand the license agreement: If both your computers run Windows 10 64-bit you can use your purchased Affinity software on both of them. However, as you purchased through the Microsoft Store you will need to sign in to the Microsoft Store on your second computer, using the same account as you used for the original purchase. You should then see the software listed as purchased, and should find an option to download/install on the new machine. Edit: Serif will not have any record of your purchase; only Microsoft knows. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
mikebwa Posted November 30, 2018 Author Share Posted November 30, 2018 Thanks Walt, you are correct, unfortunately after 3 hours on the phone with Microsoft being shunted from one dept to another they have no idea - the Serif website references purchasing this product via the microsoft store, which in hindsight appears to be an error on my behalf!! Microsoft have no information regarding a license key for this product!! Still looking to solve this matter some way??? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 30, 2018 Share Posted November 30, 2018 If you purchased through the Microsoft Store, you would not have a license key, Mike. And you should not need one. You would simply sign in to the Microsoft Store on your second machine, using the same account as on the first machine, and it should be there for you to download again. I think you would: Open and sign-in to the Microsoft Store. Click the "..." (see more) icon on the upper right. Click on My Library or Downloads and Updates. At that point I think you'd find your software under Downloads. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
mikebwa Posted December 3, 2018 Author Share Posted December 3, 2018 Thanks for your patience Walt, I have successfully downloaded to my 2nd machine following your advice. Kind Regards Mike walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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