Affinity Photo Welcome

[Ian Richter]

Samples will not download and show as "Not exist"

[Dan C]

Hi Ian Richter,

Welcome to the forums

Sorry to see this, it's not something I've encountered before. Does this happen with any samples, or only specific ones?

I've just downloaded and opened the Mermaid sample without issue on my Mac here, so it doesn't appear to be a server issue with the file and may be a permissions error on your Mac, as samples are written to temporary files.

Do you have any issue opening other .afphoto files, or saving back to your Mac?

[R C-R]

1 hour ago, Dan C said:

... so it doesn't appear to be a server issue with the file and may be a permissions error on your Mac, as samples are written to temporary files.

The weird thing about the error message is it seems to be looking for a folder named "Mermaid.afphoto" to write the file to, when it should just write the file to an existent subfolder of /private/var/folders named "com.seriflabs.affinityphoto" (which is what it does for me when I download the mermaid or any of the other sample files).

That suggests that something is set incorrectly somewhere in the var folder hierarchy. While it may not exactly be a mis-set permission, my guess is running Disk Utility's Repair function on the startup disk probably would fix it.

[Old Bruce]

13 minutes ago, R C-R said:

running Disk Utility's Repair function on the startup disk probably would fix it.

I complain a lot about the recent mistakes* Apple has made yet I forget that running 'Repair' used to be an almost weekly routine for me. I guess things are better now.

*my own opinions (and I stand by them).

[Dan C]

17 minutes ago, R C-R said:

The weird thing about the error message is it seems to be looking for a folder named "Mermaid.afphoto" to write the file to

I was concerned with the wording here, our QA team haven't seen said error before either and as you mention the file isn't downloaded into a folder of it's namesake. 

Hopefully the disk repair will help, thanks for the suggestion as I'm not as used to Mac OS as I am Windows

[R C-R]

1 hour ago, Old Bruce said:

... I guess things are better now.

At least for me they are. I have not had any issues that required running Disk Utility's Repair Disk for at least the last several years. I still run it from time to time (from force of habit I guess), but it never finds anything wrong to fix.