westbanker Posted September 24, 2018 Posted September 24, 2018 So far the 1.7.0.128 build is working for me, but when I try to print a copy, all I get is a blank page. The dialogue for my Brother printer comes up, but the page image is blank. When I go to print, it is balnk. I had to export the page as a PDF or JPG to print it. Is this a bug or is the print function not supported yet.
walt.farrell Posted September 24, 2018 Posted September 24, 2018 I've only heard of that being an issue using MacOS, not Windows. Is this topic in the right forum? @Arun Sarkar: from your video the page preview seems to have appeared without you making any changes, but it took a few seconds. That's a different problem than @westbanker described, I think. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Staff Pauls Posted September 25, 2018 Staff Posted September 25, 2018 @westbanker can you confirm if you're on windows or mac. We think we have a fix in the pipeline for this issue on the mac platform
Staff Pauls Posted September 25, 2018 Staff Posted September 25, 2018 @Arun - could you list the printers and maybe send us a sample file ?
westbanker Posted October 2, 2018 Author Posted October 2, 2018 Sorry for the delay. You asked about the printers that get blanks. I am running Windows 10 with two Brother printers: a HL-2270DW and a MFC-9340CDW.
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