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Why is Affinity Designer try to connect to "doubleclick" (AD tracking company) and google in the background?


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  • Staff

Welcome to the forum dunkaroo :)

 

The Welcome Panel that opens when you start the app is showing a webpage from our server. This webpage used to include analytics code for DoubleClick/Google but it was removed about a month ago. The Amazonaws connection is the app calling for the latest whitelist of supported plugins - not sure why this would happen with designer though.

 

What version of the app are you running? I will look into this further when I get back in the office as it shouldn't be happening.

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Just notice the net traffic in the background that Affinity Designer is trying to connect to doubleclick and googlevideo also amazonaws. Doesn't make sense to me with photo editing software. Why does it do this?

 

Just to confirm, are you using Affinity Designer or Affinity Photo? Are you on Windows or macOS? Are you using the release or beta version of the app? Sorry for all the questions but I want to look into this further as it shouldn't be happening.

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In a previous post it was mentioned that there was possibility going to be an option to disable this.  Please can you concider this again because as it is there's no way to stop Affinity products from filling up firewall logs with blocked outbound connections.

So are you saying this happens with Designer as well as with Photo?

All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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So are you saying this happens with Designer as well as with Photo?

 

Yes, which means they both fill up firewall logs with blocked outbound connections, as there's no option to disable this in the software.

 

Affinity Photo (1.5.1.54) tries to connect to:

crashes.seriflabs.com

s3-eu-west-1.amazonaws.com

 

Affinity Designer (1.5.2.58) tries to connect to:

go.seriflabs.com

affinity.serif.com

productio-webelast-18qf56z6auzuz-1088999861.eu-west-1.elb.amazonaws.com

 

I haven't however seen any connections to doubleclick and googlevideo, so maybe the OP is using an older version.  I guess we'll find out more when he replies.

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FYI I also get calls to amazonaws from AD 1.5.5 on OS X 10.12.4.

 

This is to be expected at the moment. I'm interested to know which build and OS the user is running and if it's still connecting to doubleclick.

 

In a previous post it was mentioned that there was possibility going to be an option to disable this.  Please can you concider this again because as it is there's no way to stop Affinity products from filling up firewall logs with blocked outbound connections.

 

I'm not aware of any immediate changes but I will log it with our developers to see what's happening.

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