romromillys Posted January 18 Posted January 18 Hi everyone, Iam experiencing an issue with Affinity Photo where the workspace shows a black screen instead of my image. The tools and menus are working fine, but I cannot see or edit anything on the canvas. I have tried restarting the app, updating to the latest version, and even reinstalling it, but the problem persists. Iam using Affinity Photo . Could this be a GPU rendering issue or a display setting problem? Any help or suggestions would be greatly appreciated. Thanks! Quote
Komatös Posted January 18 Posted January 18 Hi @romromillys and welcome to the forums. Are Windows and the drivers for the GPU up to date? If so, try deactivating hardware acceleration in Affinity Photo under Edit menu > Preferences > Performance. Quote MAC mini M4 | MacOS Sequoia 15.3.2 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194) Affinity Suite V 2.6.1 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF I already had a halo, but it didn't suit me!
walt.farrell Posted January 18 Posted January 18 Do you ever use multiple monitors, @romromillys? If so, are they all attached and powered on? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
romromillys Posted January 20 Author Posted January 20 On 1/18/2025 at 1:39 PM, Komatös said: Hi @romromillys and welcome to the forums. Are Windows and the drivers for the GPU up to date? If so, try deactivating hardware acceleration in Affinity Photo under Edit menu > Preferences > Performance. Thank you for the warm welcome and the suggestion! 😊 I just checked, and both Windows and my GPU drivers are fully updated. I also tried deactivating hardware acceleration as you recommended (Edit menu > Preferences > Performance), but unfortunately, the black screen issue persists. Could there be any other settings I should adjust, or might this be related to a specific GPU compatibility issue? Iam happy to share more details if needed. Thanks again for your help! Quote
Staff NathanC Posted January 22 Staff Posted January 22 Hey @romromillys, Could you provide a screen recording demonstrating this issue when opening a document? At the same time, have the 'Navigator' panel open (Window -> Navigator) to confirm if the canvas contents are visible in the smaller navigator preview window. If you could also open your Edit -> Settings -> Performance menu as a part of the recording so we can see your settings that would be great. Could you also confirm if you're running the apps on a Virtual Machine environment? Thanks Quote
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