Cannot update or uninstall Affinity Designer

[lauram315]

I'm current using version 1.10.1.1142, I've recently purchased an additional internal hard drive, and would like to move some programs over to that one, including Designer as I don't use it that often. 

However, I can't move directly as the hard drives are different types. So I have to uninstall and reinstall in the new location. On trying to uninstall I get the following error: 

"Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\.tga\OpenWithProgids.   Verify that you have sufficient access to that key, or contact your support personnel."

I get the same error when trying to update to the newer version too.

So I tried uninstalling using Revo - didn't work.

I tried editing the registry permissions in regedit. But that file won't let me take ownership of it, even as an administrator using the advance settings. So I'm a bit stuck - anyone got any ideas?

I have just updated to Windows 11 - will that have made a difference?

[walt.farrell]

Welcome to the Affinity forums, @lauram315.

Purely a guess, but if uninstalling is failing, you might try the Microsoft Uninstall Troubleshooter. 

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

[lauram315]

Sadly that didn't work either 😕 

I've tried un-installing Affinity Publisher, same error.

Edited December 29, 2024 by lauram315

[lauram315]

I've attached the setup logs - basically trying to uninstall or update fails when it tries to open that registry key. I cannot take ownership of it. The system will not let me. I can go through to the advanced settings and select the ones I need, but it won't save them. So the programs fail to update or uninstall. I only have this problem with Serif software. Others are fine.

Setup.log SetupUI.log

[carl123]

Your setupui.log give this error message "MsiOperation result: 1603"

Which can be a few things but being short of space on your main system drive is one of them

The rest can be found in this article

https://www.partitionwizard.com/resizepartition/msi-error-1603.html

[DWright]

Hi @lauram315,

If you have not run low on space on your C drive please try right clicking the Publisher installer and select the option Run as administrator to give the installer higher permissions.