jlucenius Posted October 15, 2024 Posted October 15, 2024 Hello, I'm using AP Beta 2.5.5 (2636) on macOS Ventura, and am unable to open photos taken with iPhone 16 Pro Max in HEIC format. DNG photos open normally taken with the same phone. Please let me know if you need more details. Thanks. Quote
Hangman Posted October 15, 2024 Posted October 15, 2024 Hi @jlucenius and welcome to the forums, Unfortunately, this is a known issue logged as a bug under AF-4369 currently awaiting a fix... As you're using Ventura rather than Sequoia you may find the workaround of opening the HEIC files in Apple Preview and then re-exporting them as HEIC files works but let us know if that's not the case... Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Staff Affinity Info Bot Posted January 27 Staff Posted January 27 The issue "HEIC files made with iOS 18 are unsupported" (REF: AF-4369) has been fixed by the developers in the latest beta build (2.6.0.3078). The fix is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us. Ldina and Walter Nissen 1 1 Quote
Ldina Posted January 27 Posted January 27 Works great on my M4! Thanks. Quote 2024 MacBook Pro M4 Max, 48GB, 1TB SSD, Sequoia OS, Affinity Photo/Designer/Publisher v1 & v2, Adobe CS6 Extended, LightRoom v6, Blender, InkScape, Dell 30" Monitor, Canon PRO-100 Printer, i1 Spectrophotometer, i1Publish, Wacom Intuos 4 PTK-640 graphics tablet, 2TB OWC SSD USB external hard drive.
Sarang KUlkarni Posted February 13 Posted February 13 Hello. I have both versions of Affinity and Affinity2. The older format is able to open some of my iPhone photos in the HEIC format, but not all of them. The New Affinity 2 version can't open any of the iPhone photos. I tried exporting it through apple preview, but the exported file was ridiculously memory intensive....over 75 MB in size for one image! When will Affinity 2 be fixed to deal with this issue, and if it has been resolved, how do I install the "fix"?? Quote
Hangman Posted February 13 Posted February 13 Hi @Sarang KUlkarni and welcome to the forums, This 'issue' was fixed in the 2.6.0.3078 Beta release so you should be able to open your HEIC files once version 2.6 is released which sounds as though it's not too far off as we're currently at RC4... If it helps and you want to upload a sample file we can test it for you to ensure it opens in the current 2.6 Beta... Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
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