NFlo Posted September 12 Share Posted September 12 I've just joined the Forum because, for the first time Affinity Photo 2 won't update to the latest version and I hope I'm in the right place to get some help. When I open Affinity Photo 2 I get a box asking if I'd like to install the update but nothing happens and everything freezes in the program, but the rest of the PC is OK. The only way to get Affinity Photo 2 to close is to use the Task Manager to end the task. Yesterday, for the first time I did get a notification saying it was calculating the memory requirements, but since trying then and today I don't even get that. Is there anything I can do? In the past whenever I've clicked Install it's always worked. Thanks for any help anyone can offer. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 12 Staff Share Posted September 12 Hi @NFlo, Welcome to Affinity Forums Have you checked if there's another dialog/notification open behind, hidden, waiting from some action from you? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
NFlo Posted September 12 Author Share Posted September 12 Hi @MEB and thanks for your reply. I don't think so because I can move the box around and there's nothing behind it. In the past, I've clicked on Install and it's always worked, but not this time! Quote Link to comment Share on other sites More sharing options...
carl123 Posted September 12 Share Posted September 12 Do you have a second screen (or closed laptop screen)? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
NFlo Posted September 12 Author Share Posted September 12 No, just one screen for my PC. Quote Link to comment Share on other sites More sharing options...
NFlo Posted September 16 Author Share Posted September 16 I still can't update from 2.5.3 to 2.5.5. Does anybody have any suggestions? Thanks. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 16 Share Posted September 16 You can download the MSIX installer file, and run it manually. You can get it from https://affinity.store/update/windows/photo/2 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
NFlo Posted September 16 Author Share Posted September 16 Thanks @walt.farrell! It's worked! I didn't know about this alternative, so I'm very grateful. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 16 Share Posted September 16 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
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