Can't update Affinity Photo 2 from v. 2.5.3 to 2.5.5

[NFlo]

I've just joined the Forum because, for the first time Affinity Photo 2 won't update to the latest version and I hope I'm in the right place to get some help.

When I open Affinity Photo 2 I get a box asking if I'd like to install the update but nothing happens and everything freezes in the program, but the rest of the PC is OK. The only way to get Affinity Photo 2 to close is to use the Task Manager to end the task. Yesterday, for the first time I did get a notification saying it was calculating the memory requirements, but since trying then and today I don't even get that.

Is there anything I can do? In the past whenever I've clicked Install it's always worked.

Thanks for any help anyone can offer.

[MEB]

Hi @NFlo,
Welcome to Affinity Forums
Have you checked if there's another dialog/notification open behind, hidden, waiting from some action from you?

[NFlo]

Hi @MEB and thanks for your reply. I don't think so because I can move the box around and there's nothing behind it. In the past, I've clicked on Install and it's always worked, but not this time!

[carl123]

Do you have a second screen (or closed laptop screen)?

[NFlo]

No, just one screen for my PC.

[NFlo]

I still can't update from 2.5.3 to 2.5.5. Does anybody have any suggestions?

Thanks.

[walt.farrell]

You can download the MSIX installer file, and run it manually. You can get it from https://affinity.store/update/windows/photo/2 

[NFlo]

Thanks @walt.farrell! It's worked! I didn't know about this alternative, so I'm very grateful.

[walt.farrell]

You're welcome.

[Mooks]

On 9/16/2024 at 8:09 AM, walt.farrell said:

You can download the MSIX installer file, and run it manually. You can get it from https://affinity.store/update/windows/photo/2 

Hi Walt, I ran into this same issue, but it refuses to update. Within program or via the msix installer. 

[walt.farrell]

14 hours ago, Mooks said:

I ran into this same issue, but it refuses to update. Within program or via the msix installer. 

That sounds like your Windows installation is broken. A search on 0x80073cf9 windows msix install error leads to https://answers.microsoft.com/en-us/windows/forum/all/windows-10-store-error-code-0x80073cf9/e1a822e1-14ca-4afd-ba3c-b5418db48182 which has some suggestions. I haven't examined them in any detail.

Other than that, this Affinity FAQ may help, but it doesn't seem to specifically address 0x80073cf9, so the Microsoft answer above may be the best way to go, but I would first review the Affinity FAQ and check the things it mentions.