Affinity Photo V2 Crash (brush tool pixel width to eraser brush tool)

[Dale CC]

Affinity photo is crashing after going from adjusting the width of the paint brush tool to the eraser brush tool.

What Application are you using? Photo 2.5.3

1. Are you using the latest release version? Yes (Also happened on previous version before updating can't remember which exact version think it was 2.4)
2. Can you reproduce it? Yes
   (if you cannot then we may struggle to also, making it even harder to fix)
3. Does it happen for a new document? If not can you upload a document that shows the problem? Yes
4. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following:

•    What is your operating system and version (Windows 11, OSX Ventura, iOS 16 etc)? (MAC MINI M1 8GB) OSX Ventura 13.6.7. Also happened on Ventura 13.2.1
•    Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) On & no I have not tried other settings
•    What happened for you (and what you expected to happen) Crash (expecting eraser brush tool to be selected)
•    Provide a recipe for creating the problem (step-by-step what you did). Selecting paint brush tool, adjusting the width of brush in tool bar for example decreasing from 12px to 10px with keyboard arrow when the 10px is still highlighted in blue after adjusting, I then select eraser brush tool. I get a crash. (If I click off the box with the 10px so the box is no longer selected then select the eraser brush tool, I do not get a crash.
•    Screenshots (very handy) or a screen capture/video.  

   

•    Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. Wacom inutos tablet (crash happens with either mouse or pen tablet)
•    Did this same thing used to work and if so have you changed anything recently? (software or hardware) I have not changed anything recently only updating OS security update and affinity photo update, happened previously on both.

 

If the width is selected of the paint brush tool and then I select the eraser brush tool, it will crash. If I click off the width and then select eraser tool it won't crash.
Also this will not happen if going from adjusting the width of brush tool to another tool such as flood fill tool.

Happens with the preinstalled brushes too.

 

I have done a reinstall and crash still happens. Can forward a crash report if necessary.

Thanks for any assistance.

 

[NathanC]

Welcome to the forums @Dale CC,

Many thanks for providing a detailed report and recording, this appears to affect MacOS only and I can confirm I've re-produced this issue and logged it with the developers.

[cheekyG]

NathanC, its not only on Mac. Having the same issue on Windows 11. Can we get an ETA on a new patch for the fix?

[NathanC]

8 minutes ago, cheekyG said:

NathanC, its not only on Mac. Having the same issue on Windows 11

Can you provide a screen recording showing this? I can't reproduce this on Windows 10 regardless of how many times I've tried, but that could be down to environmental differences.

9 minutes ago, cheekyG said:

Can we get an ETA on a new patch for the fix?

Sorry, that's not something I can provide, but the info bot has tagged this thread so when there are any updates it will automatically reply to this thread.

[cheekyG]

No disrespect, but you need get a machine running Windows 11 instead of asking customers for additional information. Another poster has had the same issue, using a temporary fix of duplicating/moving the brushes to a new folder and then the eraser & brush tools apparently swap without causing the crash.

This is basic functionality, I hope its a priority fix.

I'll still never going back to Adobe though!

 

Thank you for the quick reply.

Edited July 19, 2024 by cheekyG
Giving thanks

[walt.farrell]

1 minute ago, cheekyG said:

No disrespect, but you need get a machine running Windows 11 instead of asking customers for additional information. Another poster has had the same issue, using a temporary fix of duplicating/moving the brushes to a new folder and then the eraser & brush tools apparently swap without causing the crash.

This is basic functionality, I hope its a priority fix.

But we don't yet know if that is the same problem as this one, and it seems to be specific (so far) to that users brushes.

Are you having this problem on Windows yourself?

[cheekyG]

Yes.

[Hangman]

Hi @NathanC,

Reproducible on macOS but not Windows using any Brush, crash report attached...

Crash Report

Affinity Photo 2 Affinity Store-2024-07-19-121604.ips

[NathanC]

6 minutes ago, cheekyG said:

No disrespect, but you need get a machine running Windows 11 instead of asking customers for additional information

It's quite rare that we log a bug is specific to either 10 or 11 in my experience, I've got access to Windows 11 devices and it's the exact same result of it working as expected.

7 minutes ago, cheekyG said:

Another poster has had the same issue, using a temporary fix of duplicating/moving the brushes to a new folder and then the eraser & brush tools apparently swap without causing the crash

If you're referring to the thread below the crash is similar but appears to occur under slightly different conditions, I've already posted in this thread requesting relevant files to re-produce.

If you don't wish to share a screen recording that's fine, but I'm not able to update this specific issue to reflect that it also affects Windows without re-producing it or having the necessary evidence.

[NathanC]

1 minute ago, Hangman said:

Hi @NathanC,

Reproduclable on macOS using any Brush, crash report attached...

It's already logged as affecting MacOS, just not Windows. 🙂

[Hangman]

1 minute ago, NathanC said:

It's already logged as affecting MacOS, just not Windows. 🙂

Apologies, I'd just updated this to include 'but not on Windows'...

[Affinity Info Bot]

The issue "[macOS] Switching between Paint and Eraser Brush tools with the width value highlighted triggers an app crash" (REF: AF-3848) has been fixed by the developers in the latest beta build (2.6.0.2805). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.