App Crashes after Update

[newman n]

I am getting the following error after updating Affinity Photo from version 2.4 to 2.5.  When I uninstalled it and reinstalled the app, it started working again on the lower versions, but once I upgraded again to the newer version it failed.

Application: Photo.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
   at <Module>.PersonaController.LoadFontsAndPropertyCollections(PersonaController*)
   at Serif.Interop.Persona.Services.InteropService.LoadFontsAndPropertyCollections()
   at Serif.Affinity.Application+<>c__DisplayClass100_0.<OnServicesInitialised>b__1()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

 

Computer Info:

Windows 11 Pro 22631.3737

Intel i9 13900k

Ram 64 Gb 4800 MHz

Graphic NVidia 4090

 

[walt.farrell]

Welcome to the Affinity forums.

Can you provide more information about when this occurs, and what you're doing when it does?

Do you also get any Crash Reports?

 

[newman n]

All I am doing is trying to start the app.  It shows the loading page and then crashes.

[walt.farrell]

Thanks. 

For that, I suggest following the steps in this FAQ: 

 

 

[newman n]

All drivers for bios, graphic and OS have been applied to the system with no change in behavior.  Attached is a crash report that was requested earlier.

622db36e-38d6-47ed-b9cf-b62ee8a1e589.dmp

[walt.farrell]

1 hour ago, newman n said:

All drivers for bios, graphic and OS have been applied to the system with no change in behavior. 

Thanks. And did you try the steps for turning off Hardware Acceleration listed in that FAQ?

Thanks, too, for the .dmp file as that may help the Affinity team figure out additional steps.

 

[newman n]

I did not do that, but I just did.  I have no settings that I can't reapply, so I also tried resetting all the settings to see what would happen and both times the app crashed.  Attached is another crash report for this additional test.

ab0800c7-f3f1-462b-9460-0f599a43d397.dmp

[Dan C]

Sorry to hear you're having trouble @newman n & welcome to the Affinity Forums!

On 7/10/2024 at 3:09 AM, newman n said:

Exception Info: System.Runtime.InteropServices.SEHException
   at <Module>.PersonaController.LoadFontsAndPropertyCollections(PersonaController*)

The crash you're experiencing appears to be a previously fixed issue that occurred on certain Windows machines when loading fonts.

This was resolved in our v2.5.2 update, and we've also since released v2.5.3 with further bug fixes included.

I can see you are currently running v2.5.0, which is why this crash is still occurring.
Please visit the below link to download the latest version of Affinity for Windows:

https://store.serif.com/update/universal-licence/

Once downloaded, install the updates and you should find the apps then launch as expected 

[newman n]

That seems to have worked.  After I installed the update, I was left with 2 installs of Affinity Photo though.  I removed the old one, but that seems a little weird for an update.  But thank you for the quick reply and getting me moving again.

[walt.farrell]

6 minutes ago, newman n said:

After I installed the update, I was left with 2 installs of Affinity Photo though.  I removed the old one, but that seems a little weird for an update. 

That sounds like you probably had the application installed using the EXE installer, then installed the update using the MSIX installer. In that scenario, it was not an update but a separate full install.

(The opposite scenario is also possible, but I think it's less likely in most cases. Without knowing exactly the steps you took to install it, I can't say much more.)