Hardware Acceleration blocks opening/creating document with dual GPU

[GenewalDesign]

Hello,

I'm trying to open jpegs in Photo, then AP is stuck in inifinite loading.

It's still usable : I can open menus, click on buttons, but my picture won't load at all.

And when I try to create a new document, nothing happens too.

Disabling the hardware acceleration resolves the problem. I'm using a computer with a dual GPU (Intel/Nvidia).

[walt.farrell]

Just a guess, but do you ever use multiple monitors, and if so are all of them attached and powered-on right now? If you do use multiple, and some are missing, the application may be displaying things on those other monitors.

If you're on a Mac, you might try the menu Window > Zoom to see if that helps.

[GenewalDesign]

2 minutes ago, walt.farrell said:

Just a guess, but do you ever use multiple monitors, and if so are all of them attached and powered-on right now? If you do use multiple, and some are missing, the application may be displaying things on those other monitors.

If you're on a Mac, you might try the menu Window > Zoom to see if that helps.

It looks like it's a problem with hardware acceleration. Disabling it resolves the issue.

[walt.farrell]

Good to know. Thanks.

[Dan C]

Thanks for letting us know disabling this option resolved the issue for you @GenewalDesign - though I'd like to request an Affinity log file from your machine, so I can report this to our developers with your specific setup information.

Can you please open Windows Run (Windows Key + R) then paste the following string and press OK, depending on the Affinity installer type you are using:

Affinity Store (MSIX) & Windows Store:
%USERPROFILE%\.affinity\Photo\2.0\

Affinity Store (EXE) :
 %appdata%\Affinity\Photo\2.0\

In the window that opens, please select log.txt, then attach this to your reply here.

Many thanks in advance

[GenewalDesign]

20 hours ago, Dan C said:

Thanks for letting us know disabling this option resolved the issue for you @GenewalDesign - though I'd like to request an Affinity log file from your machine, so I can report this to our developers with your specific setup information.

Can you please open Windows Run (Windows Key + R) then paste the following string and press OK, depending on the Affinity installer type you are using:

Affinity Store (MSIX) & Windows Store:
%USERPROFILE%\.affinity\Photo\2.0\

Affinity Store (EXE) :
 %appdata%\Affinity\Photo\2.0\

In the window that opens, please select log.txt, then attach this to your reply here.

Many thanks in advance

Thanks Dan, here is the file.

Log.txt

[Dan C]

Many thanks for providing this for me - as it helps our team to investigate and resolve GPU conflicts within a future update