Picture in Affinity Photo 2 it is not showing correctly

[Claudina19]

Hello Everyone I am new here.  i recently bought Affinity Photo 2,  and I have the following problem:

 

When I open a photo in Affinity Photo 2, it only opens the photo in the Layer Panel, it does not show it in the main window of the program, that is, in the Desktop. There it only shows an empty box, how can I fix this problem,

If somebody can help me out.  Thanks 

 

Maria C .V.

[Old Bruce]

I would look to see what the Transform panel shows for x, y co-ordinates and the size H, and W of the layer, you'll need to select the Move tool which is the Arrow, just below the Hand tool which is currently selected. I would show the Navigator panel which is at the bottom right of your screenshot. I would try hitting the keyboard shortcut for Zoom to Fit which is Command + 0 (zero). 

Have you ever used multiple monitors?

[NotMyFault]

Or try “unclip canvas” from menu.

[Claudina19]

Hello friends.  thanks for your help.  I actach the picture as you want to see Old Bruce.

 

 

[Claudina19]

 

Edited April 17, 2024 by Claudina19

[Claudina19]

 

 

Thanks guys

[stokerg]

Hi @Claudina19and Welcome to the Forums,

This may be Metal acceleration causing this, so can you try switching it off?  To do this, please click on the Affinity Photo menu in the top left corner and select Preferences>Performance and at the bottom of this dialog please untick Hardware Acceleration and close Settings.  You'll then be asked to restart Affinity and once restarted, open the image, is it now displayed correctly?

 

[Claudina19]

Hello Stokerb.  I solve the problem thanks for your help.

 

The option Hardware acceleration was unticked already.  but I saw in Display:  was tick  Open GL,    , and I untick this, I Tick Software,    and I reset the program.   and the the problem solve.

 

Thanks any guys for help me out.

 

Have a nice day

 

Claudia