Hilltop Posted March 19 Share Posted March 19 After working fine when adding hundreds of topics to the index of a book of some 270 pages I'm putting together, Publisher has started to crash while adding a new topic from the Index Panel. Also when I try by adding a marker in the text, the program crashes. Interestingly, I'm able to add occurrences of words to existing topics and edit the existing topics. So, I have a big problem because I've quite a few topics to add to the index. Is this a known issue? What can be done about it? I'm on Windows 10 Pro and Affinity Publisher 2.4.0 Quote Link to comment Share on other sites More sharing options...
Hilltop Posted March 19 Author Share Posted March 19 This strange story continues: I managed, it seems, miraculously to enter some ten new topics and then the app crashed again. The funny thing is that the ten topics and respective markers are all gone now! All the previous topics are still there. I checked a previous incremental safe (including the ten new topics) and it didn't have them either. Makes me wonder whether there's a maximum number of topics (and markers) that can be created.... Anyone having any ideas? Quote Link to comment Share on other sites More sharing options...
MikeTO Posted March 19 Share Posted March 19 Hi, I haven't heard of any issues like this before. Is this a standalone document or is it a chapter document in an Affinity Book? If it's an Affinity Book, are you editing the chapter document while the Book is open or closed. I don't think there are any limits on the number of topics - I have more topics than that in my own books (which are not Affinity Books but standalone documents). Quote Download a free manual for Publisher 2.4 from this forum - expanded 300-page PDF My system: Affinity 2.4.2 for macOS Sonoma 14.4.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Hilltop Posted March 19 Author Share Posted March 19 Thanks for getting back to me, Mike. It's a standalone document, not an Affinity Book. So, this is not something that occurs often. Makes it perhaps even more difficult to sort out. I hope Affinity staff will chime in as I put a lot of work into it! Quote Link to comment Share on other sites More sharing options...
MikeTO Posted March 19 Share Posted March 19 The crash might be unrelated to adding the topics, sometimes it's hard to know what causes a crash and only Serif can figure that out from the crash report and a test document. If you're unable to solve it Serif might provide a private dropbox link so you can send them the file for testing. If you're able to share the document publicly here I could take a look for you. Good luck. Quote Download a free manual for Publisher 2.4 from this forum - expanded 300-page PDF My system: Affinity 2.4.2 for macOS Sonoma 14.4.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Hilltop Posted March 20 Author Share Posted March 20 Thanks, Mike. Unfortunately, I cannot share the document publicly because all contents are covered by copyrights. Quote Link to comment Share on other sites More sharing options...
Staff Lee_T Posted March 20 Staff Share Posted March 20 Hi hilltop, as MikeTO mentioned, if you could send a crash report and document to this (private) dropbox link we can take a look: https://www.dropbox.com/request/yHleKApjounKoMERb2Ow Hilltop 1 Quote Link to comment Share on other sites More sharing options...
Hilltop Posted March 20 Author Share Posted March 20 Thank you for offering this help. I sent you a PM. Quote Link to comment Share on other sites More sharing options...
Hilltop Posted March 21 Author Share Posted March 21 I just sent the requested files. Quote Link to comment Share on other sites More sharing options...
Hilltop Posted April 11 Author Share Posted April 11 It's three weeks after I submitted the requested Publisher and log files to Serif. It's the first time I sent in such files and as I haven't heard anything back yet, I was wondering: Is there a typical timeline for Serif staff to respond? I also noticed that Lee_T didn't respond to a PM and also that he hasn't been around for a couple of weeks. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted April 16 Staff Share Posted April 16 On 4/11/2024 at 12:39 PM, Hilltop said: It's three weeks after I submitted the requested Publisher and log files to Serif. It's the first time I sent in such files and as I haven't heard anything back yet, I was wondering: Is there a typical timeline for Serif staff to respond? I also noticed that Lee_T didn't respond to a PM and also that he hasn't been around for a couple of weeks. Sorry about this - I will get someone to look into this ASAP and get back to you with an update. Quote Link to comment Share on other sites More sharing options...
Hilltop Posted April 16 Author Share Posted April 16 @Leigh Thank you! Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted April 22 Staff Share Posted April 22 Hi @Hilltop - Just wanted to let you know that I can replicate this on Windows using both 2.4.2 and the 2.5 beta. I'm just waiting to hear back from our QA team to see if they have any idea what this issue could be or if the document needs logging with our developers. Will get back to you as soon as possible. Quote Link to comment Share on other sites More sharing options...
Hilltop Posted April 22 Author Share Posted April 22 @Leigh Thanks for the update, Leigh! Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted Tuesday at 09:08 AM Staff Share Posted Tuesday at 09:08 AM I have logged your document with our developers to see if they can figure out what's causing the issue. When I have an update, I will let you know. Quote Link to comment Share on other sites More sharing options...
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