Martin Davison Posted March 2, 2024 Posted March 2, 2024 Hi, I have just downloaded the 2.4 update and when I started using it green dots appear as I am editing (hopefully my pictures have uploaded ok to see). They change as I edit using different tools. Has anyone had this and, if so, how was it fixed? Many Thanks Martin Quote
walt.farrell Posted March 2, 2024 Posted March 2, 2024 Try turning off Hardware Acceleration in the application Settings under Performance. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Hangman Posted March 2, 2024 Posted March 2, 2024 Hi @Martin Davison and welcome to the forums, There have been several reports of this issue since the v2.4.0 update and it has been logged as a bug under reference AF-2178. Could you upload a screenshot of your performance settings so the Moderation team can see which graphics card you're using as it appears as though the issue may be specific to certain graphics cards. As a possible workaround, try turning Hardware Acceleration off in the same Settings panel, reboot Affinity Photo, and then re-open your RAW file to see if that fixes the issue... Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Martin Davison Posted March 2, 2024 Author Posted March 2, 2024 (edited) Unfortunately I don't seem to have an option for Hardware Acceleration (I have checked a few YouTube videos to locate this option). Also, the only graphics info I can find is Intel(R) UHF Graphics 620. The only option I have to turn on/off where the Hardware Acceleration should be is 'Optimisations for windowed games' which was already off. I use a All-in-One HP Desktop. Hope this is enough info but it's all I can find that relates. Thank you for both of your quick responses to my query. Edited March 2, 2024 by Martin Davison Quote
Hangman Posted March 2, 2024 Posted March 2, 2024 1 minute ago, Martin Davison said: Unfortunately I don't seem to have an option for Hardware Acceleration You should find it at the bottom of the Performance Settings... Martin Davison 1 Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Martin Davison Posted March 2, 2024 Author Posted March 2, 2024 I have found the Hardware Acceleration option in the Affinity settings. I've turned it off and, touch wood, I loaded up my images that had the issue originally and they seem to be fine 👍. Thank You again for replying to me so soon with my issue. Hangman 1 Quote
Hangman Posted March 2, 2024 Posted March 2, 2024 1 minute ago, Martin Davison said: Thank You again for replying to me so soon with my issue. That's no problem at all and glad to hear that turning Hardware Acceleration off has helped with the issue... Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Gradient_Phil Posted March 3, 2024 Posted March 3, 2024 Something I would ask is if you took the RED pill or the BLUE pill? Sure seems like a Matix glitch! Brian_J 1 Quote Windows 10 Pro (Desktop). Affinity Photo, Designer, Publisher 1.9.2
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