Publisher V2 login not working when the app starts

[emanuele a]

I have uninstalled my V2 and reinstalled it 2 times today due to some past problem which later i've resolved. 
I am now opening the application one again but it doesn't work because it asks me to login in, which i'm doing it correctly but it keeps saying "try later".

I have even tried to change my password, restarting my computer, and uninstall and reinstall it...
Nothing work.
it just says "try later"

[Alfred]

Are you using an adblocker or connecting via a VPN?

[emanuele a]

@Alfred no, no vpn. i can try to log in with the browser closed. 
i logged already in the app like 3/4 hours ago. the uninstalled it for the 3rd time today due to other problems which i managed to resolve. 
in all of that mess of today i also deleted the temp and %temp% files multiple times, but everytime the dekstop app continued to work. 

And now this....
Today is a very frustrating day for me.

[emanuele a]

@Alfred it doesn't work. i even tried to install the MSI version.... i'm locked out of my app which i paid.... by just sayin "try later".... 

[Callum]

Hi Emanuele a,

Please navigate to the following path depending on the version of the app you are using. If you are unsure its likely you are using the default MSIX version.
Affinity Store (EXE, MSI):
%APPDATA%\Affinity\Common\2.0\
Affinity Store (MSIX):
%USERPROFILE%\.affinity\Common\2.0\
In the 2.0 folder you should see a licence.dat and/or cs.dat file(s) please delete these and then try activating the app.

Thanks
C

[emanuele a]

@Callum i tried, unfortunately no success. Before trying i uninstalled and reinstalled the app once again.
i tried to login without doing anything and it kept saying "try later"
i then tried your advice, i deleted the license.dat and the cs.dat
i opened the app
the login screen came up, i inserted my data, and it keeps saying "try later"....

I still have the cs.json in the C:\Users\myuser\AppData\Roaming\Affinity\Common\2.0

[emanuele a]

@Callum i do also have a file called ipc.dat in that folder if it might help you....

Btw this whole mess is very strange..... i had a completely different problem this morning with rendering a pdf, which for i have opened another topic here and then i resolved.
And now this.........

This last problem happened after i've tried to open the last version of the pdf i was trying to export this morning, which is very large, 1.65gb.
with the other versions Edge was slow in opening them but it worked everytime. 
This last time the pc went to the blue screen error ui, it restarted, and after that i have this problem in logging in while the app opens....

i don't know if it can helps but i am using Opera browser with no vpn.

 

[walt.farrell]

How about your Anti-Virus or Anti-malware programs, or any Firewall programs you have active?

[emanuele a]

hello @walt.farrell ! I don't think so, i have the regular windows firewall defender and virus protection, no any other programs. 
The strange thing is that this morning (italian time) it was working, with the other problem you helped me with. 
And i logged in 2 times this morning. 
Now all of a sudden after the blue screen i mentioned before, it's not functioning.

[emanuele a]

@Callum @walt.farrell V1 of publisher do works. But i can't open the file made in V2 obviously. 

[emanuele a]

GOOD NEWS UPDATE: 

So:
yesterday night (italian time) i tried to uninstall once again V2 from my pc. I then tried to install it on a different pc, and it worked just fine.
This morning i saw Affinty support email response to my problem.
Before proceeding with their instructions i deleted everything from the other pc, uninstalled the program, cleaned the %appdata% and %userprofile% and also the temp, and %temp% folder from everything by Affinity.

I then reinstalled the MSIX version on my pc and this time the login worked with no problems, even before following their instruction.

I do report them for everyone that in the future might read this topic

--------------------

MSIX

1. Close all Affinity apps
2. Open Windows Run (Windows Key + R)
3. Enter/paste the following:
   %USERPROFILE%\.affinity\Common\2.0\
4. In this folder select 'license.dat' file and 'cs.dat', then delete both.
5. Launch the Affinity applications

EXE

1. Close all Affinity apps
2. Open Windows Run (Windows Key + R)
3. Enter/paste the following:
   %APPDATA%\Affinity\Common\2.0\
   In this folder select 'license.dat' file and 'cs.dat', then delete both.
4. Launch the Affinity applications

You should hopefully now find this error no longer appears and you are able to sign into your Affinity ID as expected.

---------------------

Probably it didn't worked for me yesterday as suggested by @Callum because i deleted the 'license.dat' and the 'cs.dat' from the %APPDATA% folder for the MSIX version, instead of doing it in the %USERPROFILE% folder. 
i probably got confused by 

16 hours ago, Callum said:

(EXE, MSI): <---this part
%APPDATA%\Affinity\Common\2.0\
Affinity Store (MSIX):
%USERPROFILE%\.affinity\Common\2.0\

BUT no problem!!! i don't blame anyone at all 

Fortunately now it worked just fine and it has been a relief!!
Thank you very much to everyone for the help!!!  @Callum @walt.farrell @Alfred 

have a good day