DSY Posted November 1, 2023 Share Posted November 1, 2023 I keep getting the "Failed to open file" error. I'm trying to reopen the file for editing and I keep getting this error, there are no other computer that I'm using for editing the photo and there are no other computer that is using the file. This is very troublesome. Files is stored on a NAS, no other computer have access to it. Are there any solutions? thanks Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 1, 2023 Share Posted November 1, 2023 Do you have the file open in another Affinity V2 application? KicWhat kind of NAS? If you look at the directory on the NAS, and look at Hidden files, do you see the ~lock~ file that represents the lock? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
DSY Posted November 1, 2023 Author Share Posted November 1, 2023 Yes, I can see there are some ".afphoto~lock~" files, shouldn't the app auto delete those lock file when I closed and saved the file? I'm on Synology with the latest DSM. Thanks walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted November 1, 2023 Staff Share Posted November 1, 2023 Can you manually delete these lock files? Quote Link to comment Share on other sites More sharing options...
DSY Posted November 2, 2023 Author Share Posted November 2, 2023 21 hours ago, Pauls said: Can you manually delete these lock files? Yes, deleting the lock file will solve the problem, look like I'll need to delete lock file every time if I open the file stored on the Synology, this problem didn't exist with V1, only with v2. Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted November 2, 2023 Staff Share Posted November 2, 2023 Hi @DSY, As long as the file you have in Publisher is closed cleanly, the lock file should be deleted automatically. Do you have any issues when closing one of your files? If you open one of your files from your NAS drive in Publisher and then use File>Close, is the lock file then deleted? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted November 3, 2023 Staff Share Posted November 3, 2023 Hi @DSY, Can you also check to see if you have any crash reports, to find the reports see here. If there's more than 1 report, please just upload the latest one and we can get the others if needed Quote Link to comment Share on other sites More sharing options...
DSY Posted November 3, 2023 Author Share Posted November 3, 2023 On 11/2/2023 at 9:25 PM, stokerg said: Hi @DSY, As long as the file you have in Publisher is closed cleanly, the lock file should be deleted automatically. Do you have any issues when closing one of your files? If you open one of your files from your NAS drive in Publisher and then use File>Close, is the lock file then deleted? I'm having this problem with Affinity Photo, not sure about the Publisher or Designer, maybe those will have similar problems as Photos, I'm not sure. No issues when closing files, no error message or anything out of the normal, I usually close the file by click the close window bottom, and then save the file when the window come out. Quote Link to comment Share on other sites More sharing options...
DSY Posted November 3, 2023 Author Share Posted November 3, 2023 2 hours ago, stokerg said: Hi @DSY, Can you also check to see if you have any crash reports, to find the reports see here. If there's more than 1 report, please just upload the latest one and we can get the others if needed No records in the crash report related to any affinity apps. Quote Link to comment Share on other sites More sharing options...
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