wilma Posted October 22, 2023 Posted October 22, 2023 Ik wil mijn Affinity Designer (gekocht en gedownload van de website in 2019) op een nieuwe MacBook Air (2020) zetten (ook via de website) maar hij blijft een foutmelding geven. Kan het zijn dat mijn AD niet meer geinstalleerd kan worden op een nieuwere laptop? Quote
walt.farrell Posted October 22, 2023 Posted October 22, 2023 Welcome to the Serif Affinity forums. You should be able to install it. What error message do you get? Can you give us a screenshot? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
markw Posted October 22, 2023 Posted October 22, 2023 That error message suggests that you have Designer (successfully?) installed on your new Mac, as it refers to the app Quitting unexpectedly. Is it Quitting while launching or immediately after launch? If so have you tried a Control startup of the app? Launch the app from the Dock and as soon as it starts bouncing up and down, hold down the control key until you see the Clear User Data window. The first three items should be automatically selected and then hit the confirm button at the bottom of the window. Quote macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M
wilma Posted October 22, 2023 Author Posted October 22, 2023 (edited) It quits while launching. And when I hold the control key it gives the same error. Is it possible that my Affinity Designer is to old for the new MacBook? Because it has no problem with my old MacBook Pro (2014) And Markw and Walt Farrel thank you for your help! Edited October 22, 2023 by wilma walt.farrell and markw 2 Quote
Oufti Posted October 22, 2023 Posted October 22, 2023 If you purchased Affinity's software in 2019, it is certainly the version 1 that you have. And if your new Mac is running Sonoma, there is a bug between them that obliges you to run Affinity V1 in dark UI. Explanations and workaround are to be found here : Quote Affinity Suite 2.5 – Monterey 12.7.5 – MacBookPro 14" 2021 M1 Pro 16Go/1To I apologise for any approximations in my English. It is not my mother tongue.
wilma Posted October 22, 2023 Author Posted October 22, 2023 thanks all. Indeed the crash started when I wanted to change the background colour. I think I have to wait for the team of Affinity Designer to solve the problem. Quote
v_kyr Posted October 22, 2023 Posted October 22, 2023 9 minutes ago, wilma said: thanks all. Indeed the crash started when I wanted to change the background colour. I think I have to wait for the team of Affinity Designer to solve the problem. Just go with the macOS Finder etc. to your "~/Library/Preferences" user folder and delete this file there ... com.seriflabs.affinitydesigner.plist ... there. - Afterwards try to start ADe again in order to see what happens! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
Oufti Posted October 22, 2023 Posted October 22, 2023 11 minutes ago, wilma said: I think I have to wait for the team of Affinity Designer to solve the problem. No, you can reset defaults for Designer, so that it uses the dark user's interface, which will not crash. P.S. If @v_kyr advice does not suffice, re-read the post I mentioned above for a more detailed procedure. Quote Affinity Suite 2.5 – Monterey 12.7.5 – MacBookPro 14" 2021 M1 Pro 16Go/1To I apologise for any approximations in my English. It is not my mother tongue.
v_kyr Posted October 22, 2023 Posted October 22, 2023 See also related this thread linked below for Affinity version 1.10.6 (despite it's title it deals with V1 apps) and how to fix that, which looks to be the same problem you have. wilma 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
wilma Posted October 22, 2023 Author Posted October 22, 2023 Oufti, Thanks I managed by deleting Designer - defaults delete com.seriflabs.affinitydesigner in Applications > Utilities > Terminal. But I guess the background has to stay dark now until Affinity has solved the problem? Quote
v_kyr Posted October 22, 2023 Posted October 22, 2023 58 minutes ago, wilma said: I guess the background has to stay dark now until Affinity has solved the problem? Jip. wilma 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
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