Megnusin Posted October 7, 2023 Share Posted October 7, 2023 (edited) Yesterday, I reported Designer 2.2.0 getting stuck loading a document. Shortly before then, a pinned post was published, tying the issue to macOS Sonoma. I'm experiencing the issue on Monterey on a 2015 MacBook Pro as well as on an M2 MacBook Air that's still running Ventura, not Sonoma. Additionally, the pinned post suggest the issue will resolve itself if the document is left to fully load. In my case, I'm still waiting up to 15 mins for the document to load after having already let it load completely yesterday. The load time is not improving. It's suggested the issue is related to use of iCloud. The document has spent some time on iCloud Drive, but I've since moved it back to local (internal) storage without seeing any change in load time. I've also made a copy which hasn't touched iCloud with no improvement in load time. It's also been suggested the issue relates to embedded images. This seems to be accurate in my case. I've saved a third copy of the document with all embedded images and all snapshopts deleted (to truly remove the images). Load time improved to near instant and the file size is down from 261 MB to 47 MB. Finally, in addition to taking a long time to load, I've noticed it takes a similarly long time to save the affected documents. Here are the troubleshooting details: MacBook Pro early 2015 macOS Monterey 12.6.8 Affinity Designer 2.2.0 (installed via AppStore) 8GB RAM no antivirus iCloud Drive enabled document saved locally on internal storage browser only other app open in addition to Designer (500 MB memory use; <10% CPU use) Affinity uses 16GB of memory and 60-100% CPU while loading and saving affected documents MacBook Air M2: macOS Ventura 13.2.1 Affinity Designer 2.2.0 (installed via AppStore) 8GB RAM no antivirus iCloud Drive disabled document saved locally on internal storage Affinity uses ~16GB of memory and 90+% CPU while loading the affected document The document (original copy): File size is 261.3 MB Created in Designer 2.1 Contains embedded images (~100 of which ~40 unique) No linked resources Snapshots used extensively (100+) 13 artboards 12 fonts I can't share the documents publicly, but Serif staff are welcome to get in touch for a copy to troubleshoot. Edited October 8, 2023 by Megnusin Updated troubleshooting details Quote Link to comment Share on other sites More sharing options...
MikeTO Posted October 7, 2023 Share Posted October 7, 2023 I assume this issue is different from the more widespread Sonoma issue. Are there any linked resources (not embedded) used by this file? If so, did you move the resources off of the cloud when you tried moving the document off? I experienced a long load time issue early in the 2.2 beta cycle but I haven't experienced it since July. The issue was repeatable by me but not by Serif, presumably due to the cloud config. https://forum.affinity.serif.com/index.php?/topic/188533-opening-some-21-documents-in-22-takes-a-very-long-time/ Good luck Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sequoia 15.1, MacBook Pro 14" (M4 Pro) Link to comment Share on other sites More sharing options...
Megnusin Posted October 8, 2023 Author Share Posted October 8, 2023 Quote I assume this issue is different from the more widespread Sonoma issue. I don’t think so. This issue fits the description and is concurrent with the other reports. Affinity 2.2 was released on September 28, two days after macOS Sonoma was released. I think the tie to Sonoma is mistaken and that it's likely just a bug in Affinity 2.2 itself. Quote Are there any linked resources (not embedded) used by this file? There are no linked resources in the document. The document was saved as a new file that was never synced with iCloud, and when placed on a separate computer with iCloud disabled, the issue still occurred. I don’t believe iCloud is the culprit. Quote Good luck Thanks. Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted October 9, 2023 Staff Share Posted October 9, 2023 Hi @Megnusin, Could you upload a copy of the original file to our Dropbox here and I'll see if I can replicate the slow loading times with your file Quote Link to comment Share on other sites More sharing options...
Megnusin Posted October 9, 2023 Author Share Posted October 9, 2023 Hi @stokerg, Thanks for getting in touch and for looking into the issue. I've uploaded the file. stokerg 1 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted October 9, 2023 Staff Share Posted October 9, 2023 Hi @Megnusin, Thanks for the file. Looks like this is more related to Snapshots. I just deleted all of the snapshots, resaved and the file opened instantly. I've double checked this with QA as while the file opens in under 3 minutes for us, it does appear to be taking longer than we'd expect. So I've logged this with the Developers Quote Link to comment Share on other sites More sharing options...
Megnusin Posted October 9, 2023 Author Share Posted October 9, 2023 @stokerg Thank you, I appreciate the help! Quote Link to comment Share on other sites More sharing options...
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