Cogent30 Posted August 2, 2023 Share Posted August 2, 2023 (edited) As the title suggests, I am trying to work on another document which I have not accessed (for only about a month and half, give or take), on my base model Mac mini M1 Monterey 12.6.5. I am growing slightly perplexed that in addition to my other unsolved mystery (300+ citation endnotes all disappeared) , one of my Projects (including backup documents, slightly worrying) which I could have sworn were once stable and problem free - are now crashing constantly a minute or two after opening it, without me doing anything, without prompting any actions. I am attaching .ips crash files below if anyone may able to diagnose better. The only thing I have tried so far is restarting my Mac mini M1. I understand these crash enquiry can be difficult to pinpoint. However I remain appreciative for the community's attention. sincerely, CG30, Affinity Publisher 2 Affinity Store-2023-08-02-193448.ips Affinity Publisher 2 Affinity Store-2023-08-02-193732.ips Affinity Publisher 2 Affinity Store-2023-08-02-193802.ips Affinity Publisher 2 Affinity Store-2023-08-02-194023.ips Affinity Publisher 2 Affinity Store-2023-08-02-194459.ips Affinity Publisher 2 Affinity Store-2023-08-02-195328.ips Affinity Publisher 2 Affinity Store-2023-08-02-195342.ips Affinity Publisher 2 Affinity Store-2023-08-02-195519.ips Affinity Publisher 2 Affinity Store-2023-08-02-195534.ips Edited August 2, 2023 by Cogent30 appreciated > appreciative Quote Link to comment Share on other sites More sharing options...
MikeTO Posted August 2, 2023 Share Posted August 2, 2023 Could you please share a screenshot of your Performance settings? Just go to Affinity Publisher > Settings and then click Performance. On an M1 I recommend turning off Hardware Acceleration and setting Display to OpenGL. Good luck Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sequoia 15.1, MacBook Pro 14" (M4 Pro) Link to comment Share on other sites More sharing options...
Dan C Posted August 4, 2023 Share Posted August 4, 2023 Hi @Cogent30, My apologies for the delayed response here as I believe these issues you are experiencing with this document may be related to your previous report, which is still with our development team currently. Therefore I have once again escalated this issue internally, requesting further attention from our teams and I will be sure to update this thread as soon as we have further information. Once again please accept our sincerest apologies as I certainly can understand any frustration caused due to these issues. Cogent30 1 Quote Link to comment Share on other sites More sharing options...
Cogent30 Posted August 4, 2023 Author Share Posted August 4, 2023 hi @MikeTO, and all appreciated your promptly response. I have attached a screenshot here. Unfortunately I tried turning off the acceleration and setting the display to OpenGL (which requires restart) ~ and the crashing still persist. I am also attaching more crash reports here in case if anyone can read further into these. regards, cg30. Affinity Publisher 2 Affinity Store-2023-08-04-210626.ips Quote Link to comment Share on other sites More sharing options...
Dan C Posted August 9, 2023 Share Posted August 9, 2023 Apologies for the delayed response here! Investigating your crash reports further, it appears very similar to the crashes in this thread and seemingly are related to Preflight with a Linked file. Therefore can you please follow the suggestion within that thread, of renaming the folder that your linked resources are currently within, effectively breaking the links to the files within Publisher, then reopen the file and using the Resource Manager, please relink these files from this renamed folder. Hopefully this should reduce the crashing behaviour experienced, as confirmed by the user in the above linked thread. I hope this helps Quote Link to comment Share on other sites More sharing options...
Cogent30 Posted August 9, 2023 Author Share Posted August 9, 2023 Hi @Dan C much appreciated again for your response. === I've actually gone ahead with a potential solution! Although one has to be very quick (trigger finger!) === Open the crashing file. Select all content. Copy and paste into a new document. If the doco crashes before one has a chance, let it crash, the doco will reopen. From there - ASAP ~ select all and copy, and paste to a new document. And so far, to this day as I left the newly created doco open in the morning and work back on it at night ~ no crashes. If memory served me correctly , on my Mac mini M1, the crash always occurred approx under Nine (9) seconds upon opening the App & the crashing document. Hence it'd be prudent for everyone to be very quick at executing the commands. The crashing document thankfully wasn't anything complex, only a handful of anchored objects and text worth goes around 20 pages on an A4. I should also clarify that I have not preflight'ed or prepackaged my entire document at all, this document was simply a working document without packaged links. However and nonetheless, I shall keep the causality tracking as per to your suggestion on deliberately breaking the links and relink to a new named folder. Thank you cg30. Quote Link to comment Share on other sites More sharing options...
Dan C Posted August 9, 2023 Share Posted August 9, 2023 No problem at all, thanks for letting me know! 1 hour ago, Cogent30 said: And so far, to this day as I left the newly created doco open in the morning and work back on it at night ~ no crashes. I'm glad to hear this - hopefully you find this stable behaviour continues 1 hour ago, Cogent30 said: If memory served me correctly , on my Mac mini M1, the crash always occurred approx under Nine (9) seconds upon opening the App & the crashing document. 1 hour ago, Cogent30 said: I should also clarify that I have not preflight'ed or prepackaged my entire document at all This would indicate that it's still likely Preflight causing this issue with your file - as by default Preflight is configured to perform 'Live' checks periodically on your document, which includes just after loading the file - lining up with the time frame you are seeing this crash occur. If you don't want a document to be 'Live' preflight checked, you can change the option in the Preflight Studio from 'Live' to 'Never' or 'Export', as required: However I do appreciate you may be unable to change this setting if the app is crashing within such a short timeframe after opening your document, in which case hopefully force unlinking files would allow you to workaround the crash in the future Quote Link to comment Share on other sites More sharing options...
BobZ6 Posted August 10, 2023 Share Posted August 10, 2023 This may have been addressed or an ongoing bug but Affinity Publisher 2.1.1 frequently crashes. I save very often but sometimes it catches. I though y'all should know. I have faith in you I am using Win 11. I have this same problem on AP but not as frequent Quote Link to comment Share on other sites More sharing options...
Dan C Posted August 11, 2023 Share Posted August 11, 2023 Hi @BobZ6, Sorry to hear you're having trouble! This thread is regarding specific document(s) in Affinity Publisher on macOS, whereas the issue you are reporting sounds more generalised and are occurring on Windows and therefore will need to be investigated separately by our team. Can you please create a new thread, providing as much information regarding the workflow you're following at the time of the crashes, and a copy of any crash reports if possible? Many thanks in advance Quote Link to comment Share on other sites More sharing options...
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