Nicholas Wright-Turner Posted July 14, 2023 Posted July 14, 2023 Hi My affinity photo version 2.1.1. is continually crashing without warning and I am loosing any work that I have started / in the middle of. I have uninstalled and reinstalled the program as per all instructions via the MSIX system but to no avail. I have included a copy of my system which is up to date and should be capable of using this program as I have never had this problem in the past. Any help would be appreciated. Nick wt. Quote
walt.farrell Posted July 14, 2023 Posted July 14, 2023 Welcome to the Serif Affinity forums. Are you getting any Crash Reports? Or if not, does the Windows Event Viewer show any interesting events happening when the application crashes? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Nicholas Wright-Turner Posted July 15, 2023 Author Posted July 15, 2023 Hi with respect to both issues raised I am not getting any reports of any kind, the system just closes in a blink and I lose everything resulting in my having to restart the program and then restart any work that I was doing . Hope this answers your queries. Cheers Nick Quote
Staff stokerg Posted July 16, 2023 Staff Posted July 16, 2023 Hi @Nicholas Wright-Turner, Lets try a reset to default. To do this, can you try starting Affinity while holding down the Control key, you'll get a window appear with a number of tick boxes and 3 options will be ticked, if you can just click on Clear and Affinity will then start as normal. Now try using the app and let me know the results. Quote
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