pszemek55 Posted July 12, 2023 Share Posted July 12, 2023 Good morning, exactly a year ago I bought a code for three Affinity programs still in version 1. Today I wanted to activate them, unfortunately none of the codes work, because I write that they have been expired. I called the Polish distributor I was ordering about, he said I had to contact the manufacturer. What can I do in this situation? Is it possible to activate the codes? No one has ever used them, I have a VAT invoice for them. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 12, 2023 Share Posted July 12, 2023 It might help to see a screenshot of the eye you get when trying to activate the code. Also, have you just downloaded the applications, or did you download them when you made the purchase? Where did you download from? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Staff SFurniss Posted July 12, 2023 Staff Share Posted July 12, 2023 @pszemek55 I believe we've received an email from you regarding this. I've passed your email over to the team responsible for third party resellers. Someone should get back to you soon. Quote Link to comment Share on other sites More sharing options...
pszemek55 Posted July 12, 2023 Author Share Posted July 12, 2023 (edited) According to the instructions added by the distributor when purchasing the code, I was supposed to activate the code at https://store.serif.com/redeem/I did not download the program @SFurniss Yes, I have sent you an email. Thank you very much. Edited July 12, 2023 by pszemek55 SFurniss and walt.farrell 1 1 Quote Link to comment Share on other sites More sharing options...
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