SonjaThompson Posted June 24, 2023 Posted June 24, 2023 Every time I create a shape, switch to Pixel Persona, and try to add a pixel brush border to that shape, Designer 2.1.1.1847 (beta) crashes. No message, just crash. Help. Quote
walt.farrell Posted June 24, 2023 Posted June 24, 2023 What OS do you use? When you say you're trying to add a pixel brush border, what do you mean? Are you using the Brush Tool, and painting with it? Or are you trying to use the Stroke panel (which won't work with pixel brushes, but which shouldn't crash). Do you get any crash reports? (Note: those directions are for the retail release, not the beta, so they may need some adjustments if you're really using the beta rather than the 2.1.1.1847 retail release.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
R C-R Posted June 24, 2023 Posted June 24, 2023 19 minutes ago, walt.farrell said: ... if you're really using the beta rather than the 2.1.1.1847 retail release.) Also, why are you using the beta instead? Quote All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
SonjaThompson Posted June 26, 2023 Author Posted June 26, 2023 Walt - crash is probably not the right description. Designer stops responding and hangs -- for a very long time -- until I close the program. I've never gotten to the point of having a crash report. It always happens when I have an object selected and then click on a pixel brush. RC-R - I've been downloading updates as they come out. I've been to the website and can't figure out how to get the retail version. It says I'll be prompted to download when it's ready -- and I've been downloading, but it's always (Beta) never retail. I bought V2 Universal and shouldn't have to repurchase, at least that's what the website says, but I don't know how to get the retail one installed. Quote
GarryP Posted June 26, 2023 Posted June 26, 2023 The retail and beta versions of the software are different applications which are installed separately. The beta software will only update to new beta versions and the retail software will only update to new retail versions. If you want to update the retail software then you need to launch the retail software and then update (if an update is available). You cannot update from a beta to the retail version. If you are having problems updating the retail V2 software, and you can give us some screenshots showing how you are updating/downloading the software, then we can probably help further. (Remember to obfuscate any personal information before sharing the screenshots.) Quote
SonjaThompson Posted July 11, 2023 Author Posted July 11, 2023 Oh! Thanks. I've updated the retail now. Thanks. Quote
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