Shortcuts are never saved

[V_rob]

Hi, I use the affinity suite V2.

And I hade same problem with v1.

When I create my shortcuts, and I save them in a shortcut file, and I reopen affinity (designer, publisher or photo, same problem on every software), my shortcuts are gone. I have to load them every time I open the software.

It really slows my workflow. Am I the only one to have this issue ?

I'm on macbook pro M1 32Go. Mac os 12.6.6

Affinity suite 2.1.1

 

Thanks for your help

Edited June 22, 2023 by V_rob
Including affinity version

[walt.farrell]

Where did you purchase/download from? The Affinity Store, or the Mac App Store?

If from Affinity, have you actually installed the program, or are you running it from the DMG file you downloaded?

[V_rob]

I downloaded from Affinity Store and installed it

[NathanC]

Hi @V_rob,

When you launch the affinity applications, do you do so from the 'Applications' folder in finder, or does it launch from a DMG (Virtual Disk Image) file each time? Are the apps even present in the Applications folder? Launching the app from the .DMG file is essentially loading the app in using your Memory/RAM which isn't the correct environment and can lead to issues such as the app failing to update or retain custom user settings which are normally held on your local disk.

If they are installed correctly and being launched from Applications, you mention that your shortcuts are gone, do you mean that all shortcuts have disappeared completely or have they just reverted to the serif defaults?

[V_rob]

Hi @NathanC,

I launch it from the App folder.

And I recorded my screen to show it to you.

It's not all shortcuts. It's my own shortcuts that are reverted to default...

 

 

[NathanC]

Thanks for confirming along with the recording, I recently logged a bug with the developers in regards to the paint brush tool (along with other similar brush tools) failing to retain assigned key bindings between app sessions in the Photo persona of Publisher, based on your screen recording this is exactly what's happening.

I've now bumped the existing issue with your report.

[V_rob]

Thanks for your reply !