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Posted

dont know if this is a bug ...... but a major problem i need support on

I had affinity designer2, photo2 and publisher2 all installed on windows laptop and working fine. However today and suddenly the application could not load any object and or even create a new document. This applies to all the 3 applications. Note the apps start ok but cannot go to the next step

I have uninstalled all the 3 apps, restarted my system and reinstalled the .exe version of apps and still cannot get the apps to load objects or open new document.

Has anybody experienced this and how can I resolve this?

  • Staff
Posted

Hi @chuk,

Try this in Affinity Photo first, open the app and click Edit>Preferences>Performance and if openCL is enabled, untick it and close Preferences and you'll be asked to restart Affinity.  Once restarted, try opening a file and let me know the results. 

Posted
On 4/9/2023 at 9:13 PM, chuk said:

all installed on windows laptop

If you have an external monitor attached to your laptop try switching it on

To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.

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