Affinity Designer - Windows - Issue with applying styles

[The Artifex Forge]

A customer or mine is having issues with a set of Affinity Styles which I created - when certain styles are applied to shapes, some of the attributes are not transferred (This works fine on my Windows 10 computer). This seems to happen when the style includes more than one pattern or texture 'fill'. They sent me this helpful video to help show the issue they are having - https://www.loom.com/share/f1564a4ef2e64fd7aa48682c7e78f444 and as you can see the applied style doesn't resemble the thumbnail on the styles panel.

they also provided the following info about their system:

Processor    AMD FX(tm)-8320 Eight-Core Processor              3.50 GHz
Installed RAM    32.0 GB
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
Edition    Windows 10 Home
Version    21H2
Installed on    ‎3/‎28/‎2021
OS build    19044.2604

Do you have any idea what is causing this or how to fix it please?

  

[stokerg]

Hi @The Artifex Forge,

Are you and your customer using the same version of Designer?  I've tried replicating this on my Windows laptop and haven't been able to as of yet.  Could you upload the styles shown in the recording to our Dropbox here and I'll try with those. 

[The Artifex Forge]

Hey @stokerg, Thanks for getting back to me and for offering to take a look. I've uploaded the file.

The customer and I are both using the latest update of Designer V2. 

Please let me know what you find.

[stokerg]

Hi @The Artifex Forge,

Can you just get your customer to start a New Document in Designer with the Colour Format set to RGB and then try using the styles and they should work.

If i have a CMYK document and try to apply your style, i get the same issue as your user where it looks like nothing has been applied, but if you check the Appearance panel you can see it has been applied but the Stroke and Fill colour have been reset to white.

 

 

[The Artifex Forge]

Hi @stokerg,

Thanks. I think they may have tried this already but will double check this with them as I'm not sure if they were using a new RGB document or an old RGB document.

[The Artifex Forge]

Hi @stokerg, 

 

Sorry for the slow reply - the customer only just replied. They say this is working for them. I would like to ask though, is this a known glitch? I ask because I've never had to start a completely new document to get styles to work before.

[walt.farrell]

10 minutes ago, The Artifex Forge said:

I ask because I've never had to start a completely new document to get styles to work before.

Have you ever tried your styles with a CMYK document before? That sounds like it may be the cause of the behavior.

[The Artifex Forge]

Hi @walt.farrell, 

 

Thanks for the suggestion. Yes, I sold the pack with two versions of the styles - one with CMYK and one with RGB textures (each created set of styles was created in the relevant colour space) - generally this worked fine for customers but there seems to be an issue for just one person.