isaac28 Posted March 7, 2023 Posted March 7, 2023 That day when I was editing a photo, quite a large one with 100Mb, the top upper bar where all the files, edit buttons are suddenly doesn't work. I then closed the software trying to reset it but thenext thing I know is my laptop gives me a busy cursor whenever I open affinity photo and doesn't open. I tried uninstall and install the program. It worked but when I exported a file, the same thing happened again. please help Quote
Ron P. Posted March 7, 2023 Posted March 7, 2023 Is this with Affinity Photo V2 or Photo V1? You posted this same issue at about the same time in the Photo V1 section. Quote Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD
Staff DWright Posted March 9, 2023 Staff Posted March 9, 2023 Hi @isaac28, Can you please try holding down the CTRL key while starting Affinity Photo and when the Clear User Data screen appers click the Clear button. Quote
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