Cannot verify license

[GARoss]

On 4/22/2021 at 4:25 AM, Dan C said:

Currently there's no way to do this on the Affinity Store website - though I have already logged this as an 'Improvement' for the service and I will bump this request now!

For other users experiencing this, if you still have access to the device you've registered with the Affinity Account then simply Signing Out of the My Account dialog within the Affinity app should remove that device from your registered list on the Affinity store.

I hope this clears things up

Didn't work for me. I had a hard drive crash & had to reinstall both Designer 2 & Photo 2. I get this error message. I have sent support an explanation but haven't heard back yet but they said give the 24 hours. Attached is Photo 2 error but it errors for Designer 2 as well.

[walt.farrell]

17 hours ago, GARoss said:

Didn't work for me.

That conversation (and thus @Dan C's response) were about V1. Deregistering V2 is actually simpler, as there are specific actions for that in the applications. But your problem seems to be about registering, not deregistering, so you should probably post elsewhere about that.

[Dan C]

Hi @GARoss,

Sorry to see you're having trouble!

I have split your post to a new thread, as Walt mentions above the thread you had posted in was for V1, and the issue you are having is with registering V2, so this is more appropriate in a separate thread.

In regards to the issue you're having, we're going to need to run the connectivity checker to find out why Affinity can't verify your license.

If you are on Windows, please right-click in any empty space in this activation dialog, then select the 'Check Connectivity' option.

If you are on macOS, with this dialog open please select Help > Check Connectivity from the top menu.

This should run a check and then displays the option 'Save report and close' - please select this option and save the .md file as prompted, then attach a copy of this .md log file here for me.

Thanks in advance

[GARoss]

6 hours ago, Dan C said:

If you are on Windows, please right-click in any empty space in this activation dialog, then select the 'Check Connectivity' option.

Thanks. See files attached. It blames the firewall but I turned it off in Windows Security & got the same results. I'll do more research to make sure it's off & try again.

George

affinity-conncheck-1677091476.md

[Dan C]

Many thanks for providing that for me!

7 minutes ago, GARoss said:

It blames the firewall but I turned it off in Windows Security & got the same results

The 'please check your firewall' warning is a bit of a red-herring currently, as the connection checker suggests this for a variety of issues - our team are working to improve the responses provided here to be more specific to the results of the test itself.

From the file you have provided, I can confirm this is occurring due to your system clock being incorrect, meaning the app cannot successfully communicate with the Affinity servers.

When you ran the test, the server reported the time as 15:44:37, whereas your device appears to be using 18:44:36.

Please set your system time to the current time (or use the Automatic setting for your OS) then restart the Affinity app and try activating once again.

I hope this helps

[GARoss]

12 minutes ago, Dan C said:

Many thanks for providing that for me!

The 'please check your firewall' warning is a bit of a red-herring currently, as the connection checker suggests this for a variety of issues - our team are working to improve the responses provided here to be more specific to the results of the test itself.

From the file you have provided, I can confirm this is occurring due to your system clock being incorrect, meaning the app cannot successfully communicate with the Affinity servers.

When you ran the test, the server reported the time as 15:44:37, whereas your device appears to be using 18:44:36.

Please set your system time to the current time (or use the Automatic setting for your OS) then restart the Affinity app and try activating once again.

I hope this helps

Time! That was the issue. Both programs are running now.  

I was having an issue with my old C drive & decided to clean install Windows again. I installed a NVMe drive to replace the old drive & did the install. Because of my issue it was recommended to replace the computer's 3v batter as well. That meant resetting the BIOS. I did correct the time in BIOS but after the clean install the PC's time was incorrect. Back to BIOS I corrected the time again. 

When you recommended me to check my time settings it was on AUTO but had defaulted to Pacific Time Zone. Reset to EST made Windows clock 3 hours different. Back to BIOS a correction got time in sync again. No errors this time.

Thank you for your assistance! George

[Dan C]

No problem at all, I'm very glad to hear you're up and running now