Error when launching PHOTO 2 after installation

[erdemoo]

After installing PHOTO 2 with administrative rights, I unfortunately cannot start the app.
I get the following error message when starting "The specified device or path cannot be accessed. You may not have the necessary permissions to access the element".

I have also installed the DESIGNER 2 app. These problems do not occur here.
Can you please help.

[erdemoo]

Wow. Your support is terrible.

I was hoping that you would be a good alternative to Adobe, unfortunately that is not the case.
I am going back to Adobe. 

[AlainP]

See  you ! 

[jmwellborn]

@erdemoo  welcome to the Forums!  Please be patient.  This is a weekend, and even the Serif staff are entitled to a little time with friends and family.  They have all worked extraordinarily hard for so long, and do deserve a little time off.  Someone who can help you will surely respond during the coming work week.   Unfortunately I cannot help, as I am using Macs.  I hope you will not give up so easily on Photo 2.  It is wonderful, once you are up and running.

[Greg C]

I also share this problem.  Hope support provides a solution

[NathanC]

Hey @erdemoo @Greg C apologies on the delayed reply,

Could you confirm if this is still an issue you're encountering? If it is, I would recommend uninstalling the .MSIX app version and  downloading and installing using the .MSI installers which are now available, more information on this is below.