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Hi! Affinity publisher keeps crashing when using the find feature over and over


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  • 1 month later...

Hi Claude and welcome to the forum. Are you still experiencing this issue with v2.0.3 and does it happen with every document you try or just a specific file?

Is there anything special about the find and replace operation you're doing or is this just searching for any text string?

Are you able to share a sample file?

I use F&R constantly but I've never experienced a crash with it in v2. However, there is an annoying issue where it picks up a white space character along with the selected text when you copy something to search for.

Cheers

Affinity Publisher/Designer/Photo 2 for macOS Ventura 13.2, MacBook Pro 14" (M1 Pro)

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I am having the same issue, and unfortunately it happens with all files, even PDF's I try to open. 

 

It works fine on my windows computer but does not work on macos and it is essential to have it. 

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Hi @Inti and welcome to the forum.

For both of you, I think Serif will want a few more details - a screen recording of the crash occurring would be ideal.

To confirm, you choose Find & Replace and the panel appears or is given focus (the cursor is placed in the text field). You type some text into the Find field (or are you pasting?) You click Find or press Return (which one?). And then it crashes or is it at some other point?

Does it happen every time? If you create a blank document and do it does it crash?

Cheers

Affinity Publisher/Designer/Photo 2 for macOS Ventura 13.2, MacBook Pro 14" (M1 Pro)

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Could everybody with this problem please answer these questions to help narrow this down?

  1. When does it crash? When you open the Find & Replace panel? When you type into the Find field? When you paste into the Find field? When you click the Find button? When you press Return as a shortcut for Find? At some other point?
  2. Is the Find & Replace panel open before you use it or does that not matter?
  3. If so, is the Find & Replace panel visible (not a hidden tab) before you use it or does that not matter?
  4. Is the Find & Replace panel docked or undocked?

Thank you

Affinity Publisher/Designer/Photo 2 for macOS Ventura 13.2, MacBook Pro 14" (M1 Pro)

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I experienced the Find crash myself for the first time this evening. I had the panel open. I pressed Cmd+F, typed a word, pressed Return, and it crashed.

Prior to doing this I had searched for a different word, gone to a result, and made some edits.

I wasn't able to reproduce it on demand.

Affinity Publisher/Designer/Photo 2 for macOS Ventura 13.2, MacBook Pro 14" (M1 Pro)

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On 1/23/2023 at 1:04 PM, MikeTO said:

Could everybody with this problem please answer these questions to help narrow this down?

  1. When does it crash? When you open the Find & Replace panel? When you type into the Find field? When you paste into the Find field? When you click the Find button? When you press Return as a shortcut for Find? At some other point?
  2. Is the Find & Replace panel open before you use it or does that not matter?
  3. If so, is the Find & Replace panel visible (not a hidden tab) before you use it or does that not matter?
  4. Is the Find & Replace panel docked or undocked?

Thank you

 I don't have the Find panel open. If I hit Command+F or select Find from the menu, it crashes instantly. Has happened every time. Crash report attached.

Crash Report.rtf

Edited by Futurosity
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1 hour ago, Futurosity said:

 I don't have the Find panel open. If I hit Command+F or select Find from the menu, it crashes instantly. Has happened every time. Crash report attached.

That's interesting. Could you try a couple of things?

  1. Publisher copies the selected word to the Find text field when you choose the Find command. Are you selecting a word or phrase? If so, please try it without selecting a word or phrase to see if that's the issue.
  2. Start Publisher, choose Window > Find to open the Find panel. Create a new document, draw a frame, type some test, and then click in the Find text field. Type the text to find and click the button. Does that work? If that works, type some more text in the document and then press Cmd+F - does that work?

Thanks

Affinity Publisher/Designer/Photo 2 for macOS Ventura 13.2, MacBook Pro 14" (M1 Pro)

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2 hours ago, MikeTO said:

Start Publisher, choose Window > Find to open the Find panel. Create a new document, draw a frame, type some test, and then click in the Find text field. Type the text to find and click the button.

Tried that. Crashed as soon as I clicked in the Find text field.

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1 minute ago, Seneca said:

Have you updated Publisher to 2.0.3 yet?

Yes, I have the current version. And I can't wait for the next one. I love Publisher, but this version seems to have a lot of bugs. I have multiple crashes every day.

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11 hours ago, Futurosity said:

Tried that. Crashed as soon as I clicked in the Find text field.

Again this is interesting. Now the panel is already open and you're just clicking manually in the Find field so it's not being pre-populated by copying a selected word.

Is the Find panel docked or undocked? Could you try it the other way from what you have it?

Thanks

Affinity Publisher/Designer/Photo 2 for macOS Ventura 13.2, MacBook Pro 14" (M1 Pro)

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Hey all, I was working with Serif on this issue, when they mentioned something about dictionaries that made me think of grammarly. For those not aware, grammarly is a service that helps with spelling/grammar on all sites, and they have a desktop app that sort of displays an overlay over every input text field. I uninstalled grammarly's desktop app and it seems to have solved the problem. So check if you have any apps that are functioning as a sort of overlay or dictionary that may be trying to access the find/replace text field. 

Unsure what the conflict is, Serif's customer support has said they will connect with Grammarly as well. I suspect some sort of fatal conflict with the two programs trying to access the same field (although no other program seems to have this issue other than Publisher at this time). HTH

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1 hour ago, dmclaude said:

I uninstalled grammarly's desktop app and it seems to have solved the problem.

That's it! Worked for me. I turned off Accessibility. There doesn't seem to be a way to disable Grammarly just for Publisher since the Grammarly widget doesn't appear in Publisher.

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