Acronis Cyber Protect Home Office

[Stenness]

I am using Cyber Protect Home Office on an Asus K3402za, 12th Gen Intel i5, 16Gb RAM Windows 11 Home 10.0.22621. All Drivers are up to date. With Active Protection ON if I try to open any of the Affinity v2 apps I get a spinning circle then nothing. With Active Protection OFF the apps open almost instantaneously. I tried excluding the .exe files after discovering their convoluted paths using Task Manager but to no avail. 

[walt.farrell]

If Cyber Protect includes any firewall functions, you might try turning them off to see if that helps.

[Stenness]

Thanks Walt, No it has no firewall functions. The Affinity Suite starts if I turn off real time protection but that really is the whole point of Acronis Cyber Protect. At the moment pausing protection whilst starting an Affinity App and then unpausing it works. I used Task Manager to locate and copy the paths to the Affinity .exe files and added them to exclusions in Acronis but that did not help.

[Stenness]

So making a protection exclusion of the folder "C:\Program Files\WindowsApps" is a successful workaround for the moment.

[Seneca]

Just now, Stenness said:

So making a protection exclusion of the folder "C:\Program Files\WindowsApps" is a successful workaround for the moment.

I'm sure you have checked all options but just in case the link below might be useful.

https://kb.acronis.com/content/36429

in particular the paragraph below:

After adding Acronis software components/folders to security program exclusions list, is vital to restart all Acronis services to sync up the changes. If services are not restarted, then security program may continue blocking Acronis components.