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Publisher Crashes, and will not open


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Hi and welcome to the forum. There is a known issue with v1 for Windows where recent Microsoft updates broke the Affinity suite and many other applications that rely on the same features of Windows. The workaround is to uninstall these updates for now. Please check if you have any of these updates installed.

 

Affinity Publisher/Designer/Photo 2 for macOS Ventura 13.2, MacBook Pro 14" (M1 Pro)

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Odd, I found the last update KB5020613 from 11/10/22. I rebooted, but it didn't work. Checking installed updates again, I found the sequentially earlier KB5018329 installed TODAY! I uninstalled that one, paused automatic updates, rebooted, and it still failed. I found another on the list, KB5017262, also sequentially smaller (earlier ?), and again installed today. Another uninstall and reboot, and everything seem to working correctly. 

@NathanC should include pausing updates before following the removal procedures, and search again to see if another update snuck in. I did search before asking the community, and saw the pinned faq, but the subject title didn't seem specific to me. Not crashing when "seaching.. placing.. updating" - I couldn't even open the app! 

Thank you so very much, @MikeTO & @NathanC !!

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Hi @Doberman on Graphics & @Noizzz,

Welcome to the Affinity Forums :)

Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here.

I can confirm that we've since release version 1.10.6 which addresses these issues on Windows, without the need to uninstall Windows updates. Please ensure you have downloaded and installed the latest version of the Affinity app from here - https://store.serif.com/update/windows/publisher/1/

I hope this helps!

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