Crashes

[TonyS]

Hi Support,

I purchased Photo 2 and installed it on my PC Windows 10.

The installation was successful and the program starts. However Photo 2 crashes when opening a new document, a .afphoto file, a .CR2 file, a .dng file, a .jpg file.

Next I tried to open Photo 1 and it crashed opening the above file types as well.

I tried to open Designer 1 and it crashed.

I uninstalled Photo 2 and restarted Windows, but Photo 1 and Designer 1 still crashed.

I uninstalled all Affinity products and restarted Windows.

I installed Photo 2, but it still crashed.

I uninstalled Photo 2 and restarted Windows.

I installed Photo 1, but it still crashes.

I have no working version of Photo 1, Photo 2 or Designer 1.

I have been using Photo since 2018 and Designer since 2020 so I know that they were working on my PC.

Can you you please help me.

 

[NathanC]

Hi @TonyS welcome to the forums,

I've split your post from the previous thread to avoid any confusion.

I would initially advise following the below to do a complete reset of the app to it's default settings.

1. Close down All Affinity Apps
2. From the start menu/desktop hold down CTRL and Launch Photo 2 whilst still holding down CTRL
3. This will prompt a 'Clear User Data' menu, tick 'Affinity Photo 2' and 'All Affinity Apps' to tick all boxes on screen (Do not tick deactivate Affinity 2 apps at the bottom)
4. Press 'Clear', the app will now launch. Try opening a file again.

If this has been successful in Photo 2, try following the same but for V1 and tick all boxes on screen.

[Jaap Kruger]

I have the same issue in Affinity 2. I do not like the idea of resetting to default because it took me quite a while to set up my custom settings. Is there another way to fool Microsoft into actually being an operating system instead of a spy agency?