Hi Support,
I purchased Photo 2 and installed it on my PC Windows 10.
The installation was successful and the program starts. However Photo 2 crashes when opening a new document, a .afphoto file, a .CR2 file, a .dng file, a .jpg file.
Next I tried to open Photo 1 and it crashed opening the above file types as well.
I tried to open Designer 1 and it crashed.
I uninstalled Photo 2 and restarted Windows, but Photo 1 and Designer 1 still crashed.
I uninstalled all Affinity products and restarted Windows.
I installed Photo 2, but it still crashed.
I uninstalled Photo 2 and restarted Windows.
I installed Photo 1, but it still crashes.
I have no working version of Photo 1, Photo 2 or Designer 1.
I have been using Photo since 2018 and Designer since 2020 so I know that they were working on my PC.
Can you you please help me.