Existing Customer Sign In not working at Register your app screen

[TrevorML]

 

I bought the Affinity 2 Universal Licence through the Mac App Store but when I open Publisher (the app I bought the Universal Licence through) and it presents the Register your app screen and I click on the Existing Customer Sign In link and enter my Attiinity ID/Password nothing happens… the progress indicator spins and then stops without any change to the dialog box and as such does not register the Universal Licence.

 

[SFurniss]

 

@TrevorML

What's happening when you try to sign into your Affinity Store account on the app?

[karim]

Same for me. I just get "The Affinity ID or password was not recognized." I've confirmed that I have the V2 license and confirmed my id & password by logging into my affinity account. All looks fine from the website perspective. Apps refuse to activate.

[TrevorML]

@SFurniss& @karimI ended up having to email Affinity and eventually they manually activated my Universal Licence at their end.