karim

I have no problem at all logging into the affinity store, and have confirmed both that my account shows the valid V2 licenses and that my id and password are correct. It's the app that seems broken.

Same for me. I just get "The Affinity ID or password was not recognized." I've confirmed that I have the V2 license and confirmed my id & password by logging into my affinity account. All looks fine from the website perspective. Apps refuse to activate.

This is getting ridiculous. Any official responses from Affinity? I'm not on either Twitter or Facebook, and have no intention of signing up now just to get support on the $100 I already spent. Incredibly frustrating, as I love the v1 product and have recommended them to many, many people. I would love to try out the v2 product, but this is just fundamentally broken. What the was wrong with license keys that they had to change to this?

I am using keychain, and yes, I have double-checked that it is the correct Affinity Store account credentials.

I purchased a personal universal license through the Affinity website. I'm a long-time V1 user, and the V2 license is showing up in my affinity account. However, whenever I try to activate the Designer V2 app on my Mac, it just tells me "The Affinity ID or password was not recognized." I thought this might just be a momentary outage, but it's been more than 24 hours, and still the same error. Please help?!

I have also not been able to activate my V2 universal purchase.

Sorry for the repost, but this is supremely annoying, and has been a persistent bug since 1.7, and the previous thread seems to have been ignored.

Still happening in 1.10.3 😔

This is still happening in 1.8.4.4

This is still happening in 1.8.0

Just a note that as of 1.7.3.1, the grid issue described in this thread is still happening. I've also noticed that when rotating the canvas, the grid can become (or at least render) slightly off from the geometry that has already been snapped to it.

This is a real problem, and especially bad because it also occurs while using the Apple Pencil. There's no reason the Pencil should be subject to the same touch target metrics as a finger. I've used many other apps with the Pencil, and they don't have this problem to nearly such a degree. I can easily touch a small control handle with the Pencil when I want to adjust the control handle. Other apps seem to be able to distinguish the difference...

Just tried the recent update. I concur with @SarahT. It seems marginally better, but not fixed.

@Lee D Can you please let us know if there's anything more needed from your end to triage this issue? It's a real pain-point for using the app for complex work. Has this been forwarded onto dev/QA? Thanks!

Hi Lee, Quick way to reproduce this is: Using iPad with Apple Pencil, draw a square Convert the Square to Curves Select the Move tool and select the square Zoom the drawing until the square is less than 1/2" on a side Attempt to use the Apple Pencil to touch the middle of the square and drag it to move the square. Note that if you skip step #2, it behaves as expected, so maybe this has less to do with the Apple Pencil precision and more to do with the Curves/Move tool?