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V2 Designer - adding Textures/Paper inserts unavailable


Amber_Mtl

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Hi all!

I got all my genuine assets into the app V2.
 

Trying to import them into my projects but the Insert option is grey on all of them!
 

Anyone else having this issue? Help me please?

thanks!

 

5E9D88F2-67DD-463A-822A-7E790CC5C91F.jpeg

Edited by Amber_Mtl
Clarify Designer app
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Same here.

Workaround: Drag and drop works for me.

 

 

 

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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  • 3 weeks later...
  • Staff

Hi @Amber_Mtl,

Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here.

I can confirm I'm seeing the same behaviour here, though I can also see a comment from one of our devs confirming these options should be greyed out for Store-downloaded assets - however I'm not 100% certain of the reason for this, so I have requested further information and I'll be sure to update you here :)

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