Anucha Iamphon Posted November 16, 2022 Share Posted November 16, 2022 My e-mail has processed your purchases. The 3 times you billed our bills were issued without a license. Please reply what should I do? I feel uncomfortable with my money wasted on your product. Quote Link to comment Share on other sites More sharing options...
Raw Posted November 16, 2022 Share Posted November 16, 2022 Same Here. Welcome. Mira esta publicación. emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
HaroldL Posted November 18, 2022 Share Posted November 18, 2022 (edited) I haven't even been able to submit my info for payment. I keep getting bounced because of some 3-D Secure authorization requirement that I have never heard of before. I've purchased both Affinity Photo and Designer v1 without any of this headache. And I talked to my bank and was told it is Serif's issue to sort out. I am using Firefox v107 if that matters. Before I get the big Red warning banner I see this page pop up on the browser: Then this: Edited November 18, 2022 by HaroldL added image Quote Link to comment Share on other sites More sharing options...
Raw Posted November 19, 2022 Share Posted November 19, 2022 ¡lo mismo aquí! mira esto y saca tus conclusiones: emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
HaroldL Posted November 19, 2022 Share Posted November 19, 2022 20 hours ago, HaroldL said: I haven't even been able to submit my info for payment. I keep getting bounced because of some 3-D Secure authorization requirement that I have never heard of before. I've purchased both Affinity Photo and Designer v1 without any of this headache. And I talked to my bank and was told it is Serif's issue to sort out. I am using Firefox v107 if that matters. Before I get the big Red warning banner I see this page pop up on the browser: Then this: Solution found - I talked to customer service for my card and they were able to apply a ONE-TIME override on the verification so I could complete my purchase of v2. emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted November 25, 2022 Staff Share Posted November 25, 2022 Here's a link to an article on our forum covering failed payments. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/ Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.