Anucha Iamphon Posted November 16, 2022 Posted November 16, 2022 My e-mail has processed your purchases. The 3 times you billed our bills were issued without a license. Please reply what should I do? I feel uncomfortable with my money wasted on your product. Quote
Raw Posted November 16, 2022 Posted November 16, 2022 Same Here. Welcome. Mira esta publicación. emmrecs01 1 Quote
HaroldL Posted November 18, 2022 Posted November 18, 2022 (edited) I haven't even been able to submit my info for payment. I keep getting bounced because of some 3-D Secure authorization requirement that I have never heard of before. I've purchased both Affinity Photo and Designer v1 without any of this headache. And I talked to my bank and was told it is Serif's issue to sort out. I am using Firefox v107 if that matters. Before I get the big Red warning banner I see this page pop up on the browser: Then this: Edited November 18, 2022 by HaroldL added image Quote
Raw Posted November 19, 2022 Posted November 19, 2022 ¡lo mismo aquí! mira esto y saca tus conclusiones: emmrecs01 1 Quote
HaroldL Posted November 19, 2022 Posted November 19, 2022 20 hours ago, HaroldL said: I haven't even been able to submit my info for payment. I keep getting bounced because of some 3-D Secure authorization requirement that I have never heard of before. I've purchased both Affinity Photo and Designer v1 without any of this headache. And I talked to my bank and was told it is Serif's issue to sort out. I am using Firefox v107 if that matters. Before I get the big Red warning banner I see this page pop up on the browser: Then this: Solution found - I talked to customer service for my card and they were able to apply a ONE-TIME override on the verification so I could complete my purchase of v2. emmrecs01 1 Quote
Staff SFurniss Posted November 25, 2022 Staff Posted November 25, 2022 Here's a link to an article on our forum covering failed payments. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/ Quote
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