purchase failed

[Anucha Iamphon]

My e-mail has processed your purchases.
The 3 times you billed our bills were issued without a license.

 

Please reply what should I do?

I feel uncomfortable with my money wasted on your product.

[Raw]

Same Here. Welcome. Mira esta publicación.
 

 

[HaroldL]

I haven't even been able to submit my info for payment. I keep getting bounced because of some 3-D Secure authorization requirement that I have never heard of before. I've purchased both Affinity Photo and Designer v1 without any of this headache. And I talked to my bank and was told it is Serif's issue to sort out.

I am using Firefox v107 if that matters.

Before I get the big Red warning banner I see this page pop up on the browser:

 

Then this:

Edited November 18, 2022 by HaroldL
added image

[Raw]

 

¡lo mismo aquí!

mira esto y saca tus conclusiones:

[HaroldL]

20 hours ago, HaroldL said:

I haven't even been able to submit my info for payment. I keep getting bounced because of some 3-D Secure authorization requirement that I have never heard of before. I've purchased both Affinity Photo and Designer v1 without any of this headache. And I talked to my bank and was told it is Serif's issue to sort out.

I am using Firefox v107 if that matters.

Before I get the big Red warning banner I see this page pop up on the browser:

 

Then this:

 

Solution found - I talked to customer service for my card and they were able to apply a ONE-TIME override on the verification so I could complete my purchase of v2.

[SFurniss]

Here's a link to an article on our forum covering failed payments. If you still need help with this issue please email affinityorders@serif.com

 

https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/