MarcusM Posted November 11, 2022 Share Posted November 11, 2022 I purchased Designer 2 on the Mac app store after starting a free trial but every time I open the app it says continue trial or buy now, as seen in the screenshot below, and the restore purchases button at the bottom is completely unresponsive. I've been charged £35.99 and it shows in my purchase history on the App Store. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 11, 2022 Share Posted November 11, 2022 Try Buy Now. It may at that point recognize you've already purchased, and let you continue. That worked for me on an iPad. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
pblft Posted November 11, 2022 Share Posted November 11, 2022 Same problem on macOS, anyone have a solution? Quote Link to comment Share on other sites More sharing options...
Stanley Posted November 12, 2022 Share Posted November 12, 2022 (edited) I tried Buy Now. It tried to take the money from my card again. Luckily I didn't have enough funds. Ignore the above. I think I was wrong. Edited November 13, 2022 by Stanley Correct the post Quote Stan Link to comment Share on other sites More sharing options...
walt.farrell Posted November 12, 2022 Share Posted November 12, 2022 9 hours ago, Stanley said: I tried Buy Now. It tried to take the money from my card again. Luckily I didn't have enough funds. Thanks. For me it found my purchase when I did that. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
wolfii Posted November 12, 2022 Share Posted November 12, 2022 Have the same problem on my Macbook Pro M1. Tried the "purchase again and hope that it recognizes that I already bought" approach up to the point where it started verifying my credit card. At that point I aborted the process. To me it especially looks like the restore purchases section (see below) of the start screen is without function. According to the reviews in the app store other buyers seem to have the same problem which lead to poor ratings in the german app store (2 stars at the moment). Serif Labs, please help and maybe put a note in the App store. Thanks a lot Wolfgang Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 12, 2022 Share Posted November 12, 2022 Perhaps this answer will help. It has some specific steps to take: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
MarcusM Posted November 12, 2022 Author Share Posted November 12, 2022 3 hours ago, walt.farrell said: Perhaps this answer will help. It has some specific steps to take: Thanks for the suggestions but it still isn't recognising my purchase. Seems a lot of people are having this issue on the Mac app store Quote Link to comment Share on other sites More sharing options...
Stanley Posted November 13, 2022 Share Posted November 13, 2022 18 hours ago, walt.farrell said: On 11/12/2022 at 3:05 PM, Stanley said: I tried Buy Now. It tried to take the money from my card again. Luckily I didn't have enough funds. Thanks. For me it found my purchase when I did that. Walt. I’ve thought about this. Probably what I said earlier was wrong. I now think Apple checks for funds before the last window when you can approve the purchase or not. And it seems you have to get to this last window before it will recognise a previous purchase. I edited my original quote to say to ignore it. walt.farrell 1 Quote Stan Link to comment Share on other sites More sharing options...
GaryB1 Posted November 13, 2022 Share Posted November 13, 2022 (edited) I have exactly the same issue with a single app purchase (not universal licence) of Affinity photo 2. Paid Apple via the in-app purchase system and have received the invoice, but still can’t open the app. It gets stuck at the “Activate”, “Start a free trial”, “Buy a licence” screen. The Serif website actually states that you don’t have to register/activate the app with them, if you buy a single license from a third-party such as Apple or Microsoft- but it seems that that isn’t the case. Are we certain that if you follow the steps to buy a new license, we won’t actually be charged twice? I’m already out £36, I don’t want to make it £72. I have to say I’m really disappointed in Serif, this app release has been botched and they are nowhere to be seen “sorry we are receiving a lot of calls”… essentially, “you’re own your own, but thanks for the cash”. I also noticed that they had locked the thread where they were advertising the new versions of the apps, because users were posting about all of the problems and spoiling Serif’s marketing. Very poor. Thanks in advance for any help you can provide Edited November 13, 2022 by GaryB1 emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
wolfii Posted November 13, 2022 Share Posted November 13, 2022 Followup: I finally found how to solve the problem. I bought the universal license as in-App purchase, but for some reason was not directly forwarded to the registration screen. As I downloaded all three Apps simultaniously, I later tried from a different application to restore my purchase, which (obviously) did not work. So what you need to do is: Check the purchase confirmation you received from Apple for the application you used to purchase the license, and restore your purchase from exactly this application. This should redirect you to the registration form for the Affinity account. Register it there and afterwards start the other applications and activate them using your Affinity account. Please note: The universal only works over an affinity account. Kal and JtotheP 2 Quote Link to comment Share on other sites More sharing options...
pblft Posted November 13, 2022 Share Posted November 13, 2022 (Sorry for French) Le problème est résolu de mon coté avec Affinity Photo 2 ! Après avoir reçu la confirmation (facture) par mail de l'app store, j'ai réouvert Affinity aujourd'hui et osé cliquer à nouveau sur ACHETER, et un écran d'activation s'est alors affiché (pour l'activation de la licence). Mais attention car une confirmation Touch ID s'est mise par dessus pour confirmer l'achat donc j'ai juste annulé la confirmation Touch ID (par peur de payer deux fois) et j'ai pu accéder à la fenêtre d'activation en dessous, connecter mon compte Affinity et enregistrer la licence "in-app". Et c'est tout bon ! GaryB1 1 Quote Link to comment Share on other sites More sharing options...
GaryB1 Posted November 13, 2022 Share Posted November 13, 2022 Merci, pblft! Quote Link to comment Share on other sites More sharing options...
MarcusM Posted November 14, 2022 Author Share Posted November 14, 2022 Update: I finally managed to activate the licence by clicking the "buy now" link again and this time the activation screen appeared. Thanks for the help. Quote Link to comment Share on other sites More sharing options...
Kal Posted November 15, 2022 Share Posted November 15, 2022 Nobody seems to be mentioning the 'I already have an Affinity Designer 2 or Universal Licence' link at the bottom of the window. That one worked for me (after I paid for the Universal Licence as an in-app purchase in Photo). emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
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