djcook Posted November 10, 2022 Share Posted November 10, 2022 How did you purchase the Universal License via Apple app store? I only see an option to purchase each individual product, but would prefer to purchase the universal license at the better discount. Thanks, Dave Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted November 16, 2022 Staff Share Posted November 16, 2022 Hi @djcook, welcome to the Affinity forum The Affinity V2 apps are free to download in the App Store and will run as a 30 day trial. The Universal Licence is available as an in-app purchase within the free app. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
Robert Kalocai Posted November 16, 2022 Share Posted November 16, 2022 Hi, I bought the whole package through the AppStore, after paying, but I still see that I have activated the trial and the restore purchase button does not work. My payment has already been charged. What should I do? Thanks Robert Quote Link to comment Share on other sites More sharing options...
Nutshell7199 Posted November 17, 2022 Share Posted November 17, 2022 (edited) I have the same error! The "restore your bought" button has no functionality . Any ideas tho solve this problem? Or is a bug fix for this problem on the way? Thanks Björn Environment: MacBook Air M2, macOS 13.0.1 Edited November 17, 2022 by Nutshell7199 Robert Kalocai 1 Quote Link to comment Share on other sites More sharing options...
Robert Kalocai Posted November 17, 2022 Share Posted November 17, 2022 38 minutes ago, Nutshell7199 said: I have the same error! The "restore your bought" button has no functionality . Any ideas tho solve this problem? Or is a bug fix for this problem on the way? Thanks Björn Environment: MacBook Air M2, macOS 13.0.1 Same here, no reply form support. This is not normal. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 17, 2022 Share Posted November 17, 2022 3 hours ago, Robert Kalocai said: This is not normal. Please note the announcement in the red box at the top of the page. They are a small team, fielding a large number of requests at the moment, and (I think) fielding them in the order they received them. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Robert Kalocai Posted November 17, 2022 Share Posted November 17, 2022 2 hours ago, walt.farrell said: Please note the announcement in the red box at the top of the page. They are a small team, fielding a large number of requests at the moment, and (I think) fielding them in the order they received them. I might consider if Affinity was free. But if I have to pay for a product or service, I expect adequate service and support. The small team excuse is just plain unprofessional and may not interest the user at all. emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 17, 2022 Share Posted November 17, 2022 51 minutes ago, Robert Kalocai said: and may not interest the user at all. It may not, but on the other hand, knowing the reason may help some understant that they are not being ignored. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Robert Kalocai Posted November 18, 2022 Share Posted November 18, 2022 11 hours ago, walt.farrell said: It may not, but on the other hand, knowing the reason may help some understant that they are not being ignored. But this is not how problems are solved in the normal world. Instead of addressing the issue, Affinity issued a statement and warning, apologizing to the people who wanted its product and saying they had problems and did something wrong. So they keep quiet and blame the problem on someone else. emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
boyuzhao Posted November 18, 2022 Share Posted November 18, 2022 • I haven't answered my emails in eight days I'm a Chinese user.I use mastercard for payment. • It has been 3 days and there is no display of my purchase record and email.I spent a lot of money but didn't get the software. I didn't reply to your email, which totally wasted my time. It was a terrible experience. I have sent several emails but have not received any reply. Please reply as soon as possible when you receive the email. The bank card number has been sent to your email. I really need it urgently. Get back to me as soon as possible. I was so angry.It's really disappointing.The efficiency is too slow!!!!! Please reply to my email as soon as you see the post!!! Quote Link to comment Share on other sites More sharing options...
Ulf-N Posted November 18, 2022 Share Posted November 18, 2022 Hi, I have the same problem, bought Affinity V2 Universal Licence in Appstore for my MAC and its impossible to register the license on my Affinity account. The instructions in the support page is, If you in-app purchase an Affinity V2 Universal Licence through either the Mac App Store or the Microsoft Store you will also need to register that Affinity V2 Universal Licence in your Affinity Store account. By signing in with your Affinity ID to the “My Account” option in the software, your in-app purchased Affinity V2 Universal Licence entitlement will also become registered in your Affinity account. But there is no place to register, and second, what shall I register due the receipt from Apple do not provide a license key. Regards Ulf Quote Link to comment Share on other sites More sharing options...
Robert Kalocai Posted November 18, 2022 Share Posted November 18, 2022 1 hour ago, Ulf-N said: Hi, I have the same problem, bought Affinity V2 Universal Licence in Appstore for my MAC and its impossible to register the license on my Affinity account. The instructions in the support page is, If you in-app purchase an Affinity V2 Universal Licence through either the Mac App Store or the Microsoft Store you will also need to register that Affinity V2 Universal Licence in your Affinity Store account. By signing in with your Affinity ID to the “My Account” option in the software, your in-app purchased Affinity V2 Universal Licence entitlement will also become registered in your Affinity account. But there is no place to register, and second, what shall I register due the receipt from Apple do not provide a license key. Regards Ulf This is nonsens. Why is there non-funciton “restore purchase” button? Quote Link to comment Share on other sites More sharing options...
ghostinthemirror Posted November 19, 2022 Share Posted November 19, 2022 I had the nearly the same problem. I buyed Affinity 2 Photo and then made the upgrade to the universal license over the Appstore on my ipad. When I start AP2 und go to my account nothing happend that lead me to take over the purchased product to my account. 'restore purchase' is out of function also. I think the same will happen in designer and publisher. I will try it but no grate hope. Appstore on Mac? Same result. Regards Lutz Quote Link to comment Share on other sites More sharing options...
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