WN1X Posted November 10, 2022 Posted November 10, 2022 I open a TIFF image and apply the "Remove Background" filter. Now when I try to save the document, I get prompted with the "Save with Layers/Save As" options even though this image only has a single layer. The previous version of AP did not do this. Selecting "Save with Layers" results in a document I cannot pass to Topaz Denoise AI. Previously, I would merge visible layers, delete the non-merged layers, close the image and reopen in AP. After that, Topaz would work. Now, closing the document and reopening gives me a grayed out Topaz.
walt.farrell Posted November 10, 2022 Posted November 10, 2022 Can you give us a screenshot including your Layers panel? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
WN1X Posted November 10, 2022 Author Posted November 10, 2022 As I wrote above...there is only one layer in the document when I go to save it. Version 1.10.5 of AP does not exhibit this bug. walt.farrell 1
WN1X Posted November 10, 2022 Author Posted November 10, 2022 Here is a sample TIFF image that exhibits the bug. All of my images are created with PixInsight. I am running Ventura 13.0.1 on a 2018 Intel Mac Mini. Sharpless 71.tif walt.farrell 1
walt.farrell Posted November 10, 2022 Posted November 10, 2022 Thanks. I'm seeing that same behavior. Not sure what's going on. We'll need to wait for someone from the Serif team to get to this topic, I think. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Staff Sean P Posted November 11, 2022 Staff Posted November 11, 2022 Hi WN1X, Thanks for letting us know. I'll get this logged. WN1X 1
Staff Affinity Info Bot Posted April 5, 2023 Staff Posted April 5, 2023 The issue "Non Live Filters are prompting the app to ask if the user wants to save a TIFF with layers or flattened" (REF: AFP-5635) has been fixed by the developers in internal build "2.1.0.1742".This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.Customer beta builds are announced here and you can participate by following these instructions.If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.
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