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Posted

I can not create a PDF our of the publisher I have. It comes with an error message.

Do not know where to look and how to fix.

Appreciate any feedback 

ERROR.JPG

Posted

Unfortunately, with only the error message to go from all we can do is guess, unless someone has seen the same (or similar) issue before and knows the answer.

Does the Preflight Panel show any warnings/errors?
If so then fixing them might help.

If not, have you tried exporting the document to your desktop?
If that works then the problem could be down to permissions on your D drive and/or the folders on it.

If that doesn’t work, would it be possible for you to share the AFPUB document in the forums?
If you cannot share the document in public, for any reason, then a member of staff can give you a dropbox folder you can save it to but you might have to wait until Monday morning (UK time) for them to do so (unless someone is working weekends).

Posted

I would start by seeing if you can export it when you use a much simpler directory path and a much simpler file name that doesn't contain accented characters.

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted

Do you have any hyperlinks in your document?  I believe there’s an ongoing issue which causes exporting to fail if the document has any invalid hyperlinks (eg. poorly formatted email or web URL).

Posted

Thank you for those who commented in support.

Matter is not resolved and waiting further evidence. Once I have more info I will forward them to the staff for a proper probe.

Thank you all.

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