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Unfortunately, with only the error message to go from all we can do is guess, unless someone has seen the same (or similar) issue before and knows the answer.

Does the Preflight Panel show any warnings/errors?
If so then fixing them might help.

If not, have you tried exporting the document to your desktop?
If that works then the problem could be down to permissions on your D drive and/or the folders on it.

If that doesn’t work, would it be possible for you to share the AFPUB document in the forums?
If you cannot share the document in public, for any reason, then a member of staff can give you a dropbox folder you can save it to but you might have to wait until Monday morning (UK time) for them to do so (unless someone is working weekends).

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I would start by seeing if you can export it when you use a much simpler directory path and a much simpler file name that doesn't contain accented characters.


-- Walt

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32 minutes ago, NathanC said:

Hi @Priyantha,

Feel free to upload a copy of your file to the private dropbox link below and we'll investigate further.


Many Thanks

Hello NathanC, Thank you for the follow up. I have sent you a message for this 

Thank you so much.

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