ShawnJStephen Posted August 3, 2022 Share Posted August 3, 2022 Hi there! Switched to a new MacBook recently and I've been unable to find my product key so I won't have to purchase Affinity Photo all over again. Purchase date was Jan 3, 2020 and all I see is an order number but no product key. I'd really appreciate some help with this. Thanks in advance! Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted August 3, 2022 Staff Share Posted August 3, 2022 @ShawnJStephen I've edited your post for your security to remove the order number for the trial software from your post. The only order on your Affinity Store account is for the trial software. It looks like the full program may have been bought from the Apple Store. You would only have a product key if you had bought directly from us. The Apple version is validated via their Store so does not need a key. Quote Link to comment Share on other sites More sharing options...
ShawnJStephen Posted September 5, 2022 Author Share Posted September 5, 2022 Ahh, thank you for that. Unfortunately though, I'm unable to find the evidence of having downloaded the full version of the app on my App Store either. Is there any other way this can be resolved? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 5, 2022 Share Posted September 5, 2022 7 minutes ago, ShawnJStephen said: Is there any other way this can be resolved? Possibly when you purchased you used either a different email address (if you purchased from Serif) or a different Apple ID (if you purchased from the Mac App Store). Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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