EkaterinaWG Posted June 1, 2022 Posted June 1, 2022 Hello, We need to change email address for some of the purchased licenses to the new one. Is it possible to transfer the licenses to the new account? Quote
Optische Ausrichtung Posted June 1, 2022 Posted June 1, 2022 I'm almost sure you can just log in to your account and change the email address. Quote Ich hoffe, ich erlebe es noch, dass die deutschen Anführungszeichen in Affinity Publisher korrekt funktionieren.
walt.farrell Posted June 1, 2022 Posted June 1, 2022 1 minute ago, Optische Ausrichtung said: I'm almost sure you can just log in to your account and change the email address. That will change the email address associated with the account. It will not change the email address associated with the application itself (the one you specify while validating the Product Key when you first install the application). Optische Ausrichtung 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Optische Ausrichtung Posted June 1, 2022 Posted June 1, 2022 5 minutes ago, walt.farrell said: It will not change the email address associated with the application Right, those were two different things. Means then probably to write a mail to Serif. (?) Quote Ich hoffe, ich erlebe es noch, dass die deutschen Anführungszeichen in Affinity Publisher korrekt funktionieren.
walt.farrell Posted June 1, 2022 Posted June 1, 2022 8 minutes ago, Optische Ausrichtung said: Right, those were two different things. Means then probably to write a mail to Serif. (?) There is no way to change the email associated with the program. It is, and will remain, the original email used for the purchase. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Staff SFurniss Posted June 2, 2022 Staff Posted June 2, 2022 @EkaterinaWG The email address you use when you place your order is permanently linked to the license this can never be changed. The only time you will need to enter this though is when you install the software. As mentioned above, you can however change the email address you use to sign into your Affinity Store account. Sign into your Affinity Store account by clicking here. https://store.serif.com/sign-in/ From the Affinity Account page click Account Details. In the Personal Details section enter your new email address and press Update Details. You should receive the message "Your details were updated". You can now log into the Affinity Store with your updated email address. Quote
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