Paige12345 Posted May 29, 2022 Posted May 29, 2022 The processing your order page pops up before I am able to type in my card information and it never stops loading. Quote
Staff SFurniss Posted May 29, 2022 Staff Posted May 29, 2022 @Paige12345 If you can email affinityorders@serif.com we can look into this for you. Quote
Fritz Schwarz Posted May 30, 2022 Posted May 30, 2022 I bought the affinity version for my iPad, but my device will not be supported. What can I do now ? Quote
Komatös Posted May 31, 2022 Posted May 31, 2022 Hi @Fritz Schwarzand welcome to the forums. Write to affinityorders@serif.com for a refund. Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4061) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.3 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
emmrecs01 Posted May 31, 2022 Posted May 31, 2022 @Fritz Schwarz @Komatös I don't think Serif can offer a refund in this case. The iPad version has to be purchased from the iPad store so only Apple can issue a refund, I think. Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
Komatös Posted May 31, 2022 Posted May 31, 2022 @emmrecs01 Oh well, you are right. I hadn't thought of that. Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4061) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.3 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
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